$250.00 Plumbing Charges
On June 25th my son called and informed me that his bathroom was flooded, along with waste on the bathroom floor. I called Alabama Rental Manager Maintenance number and was transferred to Mary Ann (manager of maintenance). I had informed her that my son just called me and stated that the bathroom is flooded and waste is also on the floor and I need maintenance out to my resident and she informed me that she could not get anyone out until Monday ,because everyone was out and they have no schedule slots available . My reply was are you kidding me , I currently have waste on my bathroom floor and a flood and your telling me I will have to wait until Monday .I was taken back from her answer and lack of concern for addressing my current situation , especially by her position being the maintenance manager . Later, that evening I received an email stating that she will get someone out to my resident, not a call but an email. So during that time I cleaned up diarrhea, mopped the restroom floor, and placed my rugs in the washer. A plumber came to the resident from Funky Plumbing that the company called to have and he was there less than 5 minutes and stated excessive toilet paper. Several weeks later we received a bill from the rental office stating that we have a balance of $250.00 dollars that needs to be paid for plumbing.Alabama Rentals was contacted because we wanted an explanation of why we were being charged for plumbing and my husband spoke to **** *** and she informed him excessive toilet tissue and that you are going to pay balance regardless. At that point he asked her for her manager's number, to contact someone in that office with a level of professionalism. During that time ******* emailed us in reference to the balance and we informed her that we are still awaiting management to contact us in regards to the balance and we informed that we was not advised of an charge and if that was the case could have called our own plumber . At that time we were advised that we should have been advised, and in which we were not advised. At that time we informed the rental company that we have and currently having l=plumbing issues at our resident and we was advised that they would send someone out to our location and if they find issues the charges will not be applicable. We have yet to see a plumbing company at our resident; but we see emails from **** *** in reference to plumbing charges.On September 18, 2015 I emailed ******* and advised her this has been an ongoing issue for the charges and we would like some explanation as to why the charges and I stated I did not want to sound rude but from my understanding toilet tissue is the current product to use for the toilet and I could see if the plumber found a feminine product or toy down the drain then yes we should be charged the $250.00; but toilet tissue was the reason. She offered an apology and stated that **** (property manager) said they will cover $125.00 of charges, while we cover the rest. As , I stated prior we was having plumbing issues at our resident prior to the call and still now with water draining out slowly , toilet stopping up , and currently we have a water damage spot in our kitchen were the bathroom is located upstairs. Also, I have not yet still talked to **** myself. We have been with this company for 4 years and we have never been charged for maintenance and I would like to know why and when did this new charging for maintenance get implemented or if there is an policy.From my understanding when renting property the property owner or landlord should address and handle heating and plumbing problems within 24 hours of learning of the issue because of their unique nature. For other problems that are not as immediate, repairs should be made within 48 hours. Well **** *** who's the maintenance manager felt that our situation was not important enough to get handled within that time frame; but until Monday. By law the landlord or property owner is required to mak
From my understanding when renting property the property owner or landlord should address and handle heating and plumbing problems within 24 hours of learning of the issue because of their unique nature. For other problems that are not as immediate, repairs should be made within 48 hours. Well **** *** who's the maintenance manager felt that our situation was not important enough to get handled within that time frame; but until Monday. By law the landlord or property owner is required to make sure a rental property is in habitable condition when the tenant first moves in. Also, once the tenant moves in, a landlord is required to make repairs and conduct maintenance to keep the rental property in habitable condition. A habitable property is one that has adequate heating, water, electricity, cleanliness, and is structurally sound. AS of September 21, 2015 the rental property has not sent anyone out to our resident to have our plumbing or sewage looked at.Since June 25th we have continued paying our rent when our plumbing issue has not been addressed, and depending on our state law as a tenant we have many choices available for us as an tenant: we could elect to withhold all rent until repairs are made adequately, Next, by Alabama Rental Managers failing to repair our problem in a timely manner after receiving notice, we have the option of hiring an outside party to make the necessary repairs. Which means we would choose what company best fits our budget at a reasonable amount to fix the repairs and deduct the cost from next rent check payment. Although the tenant should be reasonable in choosing who to make the repairs, this cost will probably be deducted from their next rent check, or if the problem violates state or local building or health codes, we can decide to contact the local authorities regarding the issue. If inspectors come out and find the problem, the landlord, may be facing an order to fix the problem, plus possible fines and/or penalties.
We are seeking to speak to the property manager in refrence to chrages and plumbing to be addressed at location and be honest no payment for issue because we called Alabama Rentals and not funky plumbing , because if we were aware of possible charges we couldh ave called an outside company oursleves that is well within our budget .
We have worked with the residents to resolve this matter and assisted by reducing the charge from $250 to $125. Our records reflect the repair request was called in on 6/12/15 and completed by a plumber on 6/12/15. The contractor originally assigned to the repair request could not repair until Monday, however a 2nd contractor was assigned and completed the repair with 3 hours the same day. Once the repair was determined to be caused by excessive toilet paper, the resident was billed in accordance with the lease agreement. An additional call was put in to the contractor who completed the repair to confirm there were no mechanical issues with the residents toilet. This information was relayed to the resident. The lease agreement states that residents are responsible for plumbing stoppages, this is not a new policy with Alabama Rental Managers.
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with the company response. We have yet to talk to the property manager Teri. We have called, emailed, and even went to the location requesting to speak to management. We have had several maintenance calls and never had to pay. As a manager over maintenance **** *** should have advised that we could have possible charges and at that moment we would have declined or accepted services, for an outside plumber to come to our resident. Currently, at our resident we are still experiencing plumbing issues and the plumber that came out to our resident only removed tissue from the toilet with a snake tool. The plumber did not do anything else and once we received the statement in the mail, we called the rental office and emailed asking for an explanation of charges. We have several emails in reference to the charges and gotten anywhere until September 18 when we spoke to ******* (collections manager) who thought **** *** (maintenance manager) had handled the problem, when actually she has not. WE have been requesting to speak to the property manager Teri since June and have yet spoke to her and I have called and emailed and have not yet received an email or callback from her. We were advised that they would get someone out to our resident to come look at our plumbing and if the plumber see there are issues we would go further to discuss charges , as you can read non one has been out about plumbing since the flood at resident . As you can also see the company has not been addressing the charges due to miscommunication on **** *** side. Which seems to me that the maintenance manager lacked a step of communication advising us that we could have possible charges because if we were advised we would not be having to go through what we are now. The only time someone else has been out to our resident from rental office is for washing the unit , other than that no one has come out for plumbing and kept they word they would have someone to look at our plumbing . Toilet tissue is what goes down the toilet and not items that does not belong doe example an unexpected item. Lack of communication has been given to us in reference to this matter and no one is feels to address it but ******* who's the collections manager we have not talked to the property manager whom we have been requesting since this matter took place, because of the lack of professionalism and rude comment from **** ***. The only person in that office that apologized to us for the lack of communication and misunderstanding is ******* and this issue is not even within her department. **** *** has blown the issue off saying she will discuss the matter with Teri, in-which that's how we have obtained the manager name, because she has advised she will get with her and give us a callback.
Final Business Response
Again, per the lease agreement which was signed by you, Lessee agrees to:
Report plumbing stoppage and Lessee agrees to pay for stopped up drains when clogged with debris that Lessee puts down the plumbing. Lessor shall be responsible for blockage due to tree roots and masonry if Lessor's plumber does the work.
When work orders are called in to our office as an emergency flooding item, we are obligated to act quickly by dispatching a vendor to protect the home. The report from the contractor stated there was "excessive" toilet paper was found in the lines.
***** spoke to Alvin on 6/23/15. ***** ***** called Alvin on 6/24/15 to follow up in *****'s absence and to let him know we spoke to ***** at ***** Plumbing and she spoke to the tech. Tenant is responsible for this work. The issue was due to toilet paper back up. He said the tub was not backing up or stopped up when he was there.
******** vmail was not set up and we did not hear back from him. **** *** also tried to return ******** call on 8/26/15 and his vmail was also not set up. She emailed him letting him know the invoice would be owed.
We have reviewed our work order history and have not been notified that you are still experiencing issues. ***** asked **** *** to contact you to see if you are, in fact, still having issues so that we can address those for you accordingly.
The charges will remain on your account unless we find something different to be the issue if our plumber returns to the home.