BBB Business Review

BBB Accredited Business since 04/05/2007

The Painting Company of Birmingham, LLC

(205) 995-5559View Additional Phone Numbers5151C Cahaba Valley Rd, BirminghamAL 35242-3505 Send email to The Painting Company of Birmingham, LLC

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BBB Accreditation

A BBB Accredited Business since 04/05/2007

BBB has determined that The Painting Company of Birmingham, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised The Painting Company of Birmingham, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on The Painting Company of Birmingham, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
11/27/2015Problems with Product / Service | Read Complaint Details

New dual fuel heat pump unit damaged by workers during painting process.
During the painting process of the exterior portion of the house, a painter stood on top of the brand new unused heat pump, rather than using a ladder. This caused damage to the outer top cover of the unit. I brought this to the attention of the owner. He questioned the workers and they admitted to standing on the unit to paint that area of the house. Both parties agreed that we should contact the initial installers of the unit to assess the damage. After contacting the initial installers of the unit to verify the extent of the damage, they said the upper portion of the unit that houses the coils and fan motor would need to be replaced. On Monday, October 26th, **** ****** with ****** contacted me to let me know that he had given them an estimate previously (approximately 3 weeks had passed.) **** told me that they had called him on several occasions with different prices from other companies in trying to get **** to lower his quote. This is not acceptable because this is a certified dealer of the brand that is in place at the house. I am not willing to use anyone less than the initial installers due to the possibility of my warranty being voided. At this point I have not heard back from the painting company or any of their representatives. This has been at least 3 weeks since the damage was done.

Also, to be included in thie job was to paint the basement area. However, this has not been done correctly. The owner viewed this and agreed that the job had not been done properly. He said he would have them return to repaint this basement area. They have not been back and I have not heard from anyone from the company pertaining to this.

I paid a deposit of $1,100 to have this job process started.

Desired Settlement
The heat pump unit repaired. Also, the repainting of the basement.

Business Response
Contact Name and Title: ****** ****** Co-Owner
Contact Phone: XXX XXX-XXXX
Contact Email: ******
We were aware of Mr **********'s case, the heat pumped has been repaired with the appropriate company as Mr ********** had requested.

The basement touch-up has also been completed to satisfaction.

We apologize for the inconvenience in the matter and hope that Mr ********** is happy with the results and resolution of the case.

05/20/2013Problems with Product / Service

Industry Comparison| Chart

Painting Contractors, Painters - Commercial or Residential, Commercial Painting Contractor

Additional Information

BBB file opened: 04/14/2007Business started: 02/01/2000Business started locally: 02/01/2007
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Pete Pastor (Co-Owner)Mr. Grant DeJong (Managing Member)Ms. Allison McCarthey (Office Manager)
Business Category

Painting Contractors, Painters - Commercial or Residential, Commercial Painting Contractor

Products & Services

Based on information provided, this company offers painting contracting services.

Industry Tips
Home Remodeling Contractors

Map & Directions

Map & Directions

Address for The Painting Company of Birmingham, LLC

5151C Cahaba Valley Rd

Birmingham, AL 35242-3505

To | From


1 Locations

  • 5151C Cahaba Valley Rd 

    Birmingham, AL 35242-3505(205) 995-5559

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central & South Alabama. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*The Painting Company of Birmingham, LLC is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (480) 695-6535

Additional Email Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Painting Contractors

Home Remodeling Contractors

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.