when initially 'joining' I expressed to the manager I didn't want to participate in a monthly withdrawal program and was assured I could use prepay.
Since ***** was the manager when I joined and I always prepaid..for almost 2 years, I never thought about leaving. Approximately Nov/Dec 2013, the manager changed. ******, who had been the manager at *** ***** location, also now had the ****** location. I saw no reason to leave, they helped me find a new masseuse and things rocked on as usual. Until I inquired about my prepayment which was due and the clerk told me 'no, you can't prepay....and you never have'. I tried repeatedly to reach Lauren. Left messages after every appointment and called in between. To no avail. She called me one time and I was working and couldn't take the call...but when I called her right back, she wasn't available and hasnt been since. I eventually quit trying to reach ****** and asked to have the owner, ****, call me. I was told he didn't return client calls, and I encouraged the front desk to have him call me....no response. To date, I haven't had a callback from either ****** or **** and they are now tryinbg to take money out of my account and have had their 'collections' person call me ...even though I said back in November I wasn't part of a monthly withdrawal and would prepay in February 2014 if I decided to stay a member.
'Membership canceled'. I don't trust this company to do what they say are going to do and as sad as I am to no longer participate, if I feel uncomfortable with manageement moving forward, it is best to sever the relationship. The manager, ******, and owner,****, do not return client calls.....and have tried 2 times to take money out of my account 'unauthorized'...how am I suppossed to believe anything they say at this point?
Our memberships are a paid in full agreement or a term where you agree to pay monthly. ** ******* on her last agreement agreed to a 6 month term and I have attached a copy. She only has 2 hours out of the day she has stated she is available. She has not complete her 6 month agreement and has been called to get updated card information from our front desk manager. She refuses to complete the term she agreed to as you can see below. She stated that we can consider her membership cancelled. ** ******* has responded back to my messages weeks later. I have tried to contact her & she can speak to the front desk manager who has been contacting her but she refuses.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
the day i received a call from the same individual i had been leaving messages asking ******, whom i was told on numerous occassions by the ****** and *** **** location was the manager....i explained i was not available because i was at the funeral home making arrangements for a family members funeral. i would welcome the opportunity to speak with ******. i never stipulated 2 hours and gave them numerous dates/times of availability prior to contacting bbb.i expressed in nov/dec i was a month/month member and their payment records will substantiate that fact. if they wanted to change terms, i was not interested in cntinuing and please cancel....and requested****** call me. i am still awaiting resolution.