BBB Business Review

BBB Accredited Business since 11/04/2011

Embassy Homes, LLC

Phone: (205) 949-5529Fax: (205) 981-33635406 Highway 280 Ste C101, BirminghamAL 35242-6595 Send email to Embassy Homes, LLC

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New home construction that maintains a balance of award winning designs, livable floor plans, and most importantly, quality craftsmanship in every home.

BBB Accreditation

A BBB Accredited Business since 11/04/2011

BBB has determined that Embassy Homes, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Embassy Homes, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Embassy Homes, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
07/12/2013Problems with Product / Service | Read Complaint Details

At the time I purchased my home from Embassy Homes I was told I had 1 year from closing to submit a service request for repairs. I cannot contact them
I was given a homeowners manual including three service request on closing 30
Nov 2012.I was told to wait 3 months before sending in a service request as that will give me time to assess what needed to be repaired.I have left several voice messages at XXX-XXX-XXXX but no one returns my calls (the homeowners manual indicates this number is a fax number but in fact it is an answering machine). I have mail my service request to **** ********** ***** *********** ******* 35242(also listed in the homeowners manual).Still no response. I have mailed in the request again certified mail and it was returned unable to forward. I am still waiting on my window screens to be installed. There is a hole in the sheetrock at the base of the shower head in the master bath. The garbage disposal has only worked once. It keeps tripping the circuit breaker. One of the garage doors doesn't work. It only works halfway. I have manage to close it(for safty reasons) but it still doesn't work.

Desired Settlement
I want window screens to be installed on all windows.I want the hole in the sheetrock at the base of the shower head(master bath) to be repaired.I want the garbage disposal and the garage door repaired.

Business' Initial Response
Contact Name and Title: ******* *****
Contact Phone: XXX-XXX-XXXX
Contact Email: ******************************
Embassy Homes moved locations in August and all communication was being sent to the old address. The voicemails mentioned were being left on our fax number. Since receiving the complaint our Business Manager has reached out to the client in an attempt to rectify the problem

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Embassy Homes had my garage door and garbage disposal repaired yesterday(7/10/13). They will arrange to have someone fix the hole in the wall in the master bath later.As for the window screens, they said they do not provide them unless I arranged for them at the time of sale.Didn't know that.

Industry Comparison| Chart

Home Builders, Construction & Remodeling Services, Home Improvements, Building Contractors

Additional Information

BBB file opened: 11/04/2011Business started: 01/01/1984
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alabama Home Builders Licensure Board
445 Herron Street
Montgomery, AL36130-3605
(334) 242-2230

BBB records show a license number of 23354 for this company, issued by Alabama Home Builders Licensure Board. Their web address is The expiration date of this license is 12/31/2015.

Type: State of Alabama

Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. R. Clark Parker (Managing Member)Customer Contact: Ms. Bethany David (Office Administrator)
Business Category

Home Builders, Construction & Remodeling Services, Home Improvements, Building Contractors

Products & Services

Based on information provided, this company offers home building, remodeling, renovation, design studio, new home sales etc.

Service Area

Birmingham and Surrounding Areas

Industry Tips
Home Remodeling Contractors

Photos & Videos


Select a thumbnail below to view the full-size image.

3 Photos

Map & Directions

Map & Directions

Address for Embassy Homes, LLC

5406 Highway 280 Ste C101

Birmingham, AL 35242-6595

To | From


1 Locations

  • 5406 Highway 280 Ste C101 

    Birmingham, AL 35242-6595(205) 949-5529
    Fax: (205) 981-3363

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central & South Alabama. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Embassy Homes, LLC is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Home Builders

Home Remodeling Contractors

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.