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Consumer Complaints

BBB Accredited Business since 01/13/2009

Adams Heating & Cooling, Inc.

Phone: (205) 339-6540Fax: (205) 345-0445

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
08/10/2015Billing / Collection Issues | Read Complaint Details
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Complaint
Overcharge for service and repair on my Air Conditioning system. Two service calls for a minor repair $390.
Problem started June 17, 2015 when my AC unit stopped cooling. Called them for service and the owner ******* ***** made a wiring change and got the system cooling again. He charged $85 for service call. On July 9 the AC stopped cooling again. I call them again because service calls are good for 30 days according to their ads. This time ******* ***** made the service call and replaced a capacitor. The charge was $85 for the service call and $220 for the part. There should have been no service charge. Capacitors are the easiest problem to determine and replace. This is a 100% plus markup because capacitors wholesale from $5 to $20. A fair price for this repair would have been $125 no where near the $390.

Desired Settlement
I would like to discuss these charges with the owner ******* ***** to see if we can resolve this matter without further complaints from me. This is an obvious overcharge and did not comply with their advertised claim on the service call time period.

Final Consumer Response
Adams Heating & Cooling has resolved our issues. Thanks, *** *******

Industry Comparison| Chart

Heating & Air Conditioning, Air Duct Systems, Air Duct Cleaning, Air Conditioning Repair, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Heating Contractors, Air Conditioning Contractors & Systems

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.