BBB Accredited Business since 10/01/1954
Alabama Power CompanyFind a Location
Phone: (800) 245-2244Fax: (251) 694-2329PO Box 2247, Mobile, AL 36652-2247
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A BBB Accredited Business since 10/01/1954
BBB has determined that Alabama Power Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Alabama Power Company's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||2|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Alabama Power Company
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Business ManagementPrincipal: Mr. Mike Saxon (Mobile Division Vice President)Customer Contact: Ms. Sanna CollierMr. Eric Patterson (Customer Service Manager)
Contact InformationMs. Joyce Boshell