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Consumer Complaints

BBB Accredited Business since 11/09/1998

Windows Doors and More

Phone: (205) 620-4265Fax: (205) 620-9173

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
09/26/2013Problems with Product / Service | Read Complaint Details
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Complaint
Price 2x normal.replace window/ only sash. Quoted 2-3 weeks took 6 weeks.Sd he'd do work had *********
G.******* ***** quoted me 2-3 weeks replace window took 6 and he replaced sash not window. He represented he would do work he had someone else. He gave me list of referrals some had never used or heard of him or his company.Over charged, changed delivery time had called Friday before stating coming next Friday came two weeks later.

Desired Settlement
Partial since over charged and only replaced part of window took twice as long as stated on agreement and misrepresented references and who would do the work.

Final Consumer Response
I have been contacted by Windows and Doors and Mr. ***** has apologized for the confusion. He apologized for the 6 weeks vs. 2-3 and has offered to refund part of the cost due to the delay. He is also providing background on references. He is not a current member of the ******* ******** *********** but is submitting to renew.

I am satified with Mr. *****'s quick response to the complaint filed and his explanation. I wish to withdraw my complaint.

Industry Comparison| Chart

Doors - Repair, Windows, Home Improvements, Remodeling Services, Windows & Doors - Installation & Service

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What is a BBB Business Review?

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.