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Find a Location

RV's Unlimited has 1 locations, listed below.

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    Business ProfileforRV's Unlimited

    RV Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    23360 State Highway 59, Robertsdale, AL 36567-6742
    BBB File Opened:
    2/1/2016
    Years in Business:
    8
    Business Started:
    2/1/2016
    Business Started Locally:
    7/17/2002
    Business Incorporated:
    7/17/2002
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Strickler Imports, LLC
    Contact Information

    Customer Contact

    • Serena Morrow, Office Manager
    Additional Contact Information

    Fax Numbers

    • (888) 947-8676
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/05/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I purchased a 2007 Cardinal 5th. Wheel Camper for my son in November 2021. I paid $10,000 down on this camper which was $20,000 selling price. I bought a $3,700 extended warranty to go with this. I was told it was Alabama State Law that I "Had to have this". Something about the weather down on the coast. Hurricanes? That is why I bought full coverage insurance. What does a extended warranty have to do with the weather. I had some issues with the camper from day 1 and was told that this camper had been checked out and was ready to deliver. My son inquired about the problems and was told to wait 30 days and then file with the extended warranty?? company and pay a $100 deductible. I called a local RV Repair company and they said they would just needed the policy number and who the company was. I have never received anything .And telling me it was a law in Alabama that I had to have it was very dishonest. And of course now they have their money and won't even talk to me. The camper they sold me also had 15 year old tires on it which two have blown out and the camper has been pulled less than 70 miles. I found out from the US Dept. of Transportation that dealers, whether cars, boats, campers or trailers have to replace tires before selling that are older than 10 years. These are 16 years old. I have called RV's Unlimited and they put me on hold, won't even talk to me. I guess because I am 86 years old they figure I will just go away. I am retired US Army of 30 years service, Chief Warrant Officer W4 and a Viet Nam Veteran. And this is how I get treated? Taken advantage of . They took my money, lied to me about the extended warranty and took another $3700. Sold me a 40ft. 15,000 lb. camper with rotted tires and outdated.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rodney

    1 star

    11/09/2021

    Purchased an RV with RV Unlimited in Robertsdale, AL in August 2021. They informed us they would fix a couple of issues with the RV, it took us several weeks to get the vehicle after purchasing it, only to find out nothing was done to fix the issues. They did fix one issue while we waited and said they had to order a part for the other issue. Of course the major issue that was promised to be fix was never fixed and we did not realize it until after we left the property. We called them the next day, they said they would look into it, etc. Well, three months later and we are still waiting for them to get back with us, after many phone calls and discussions etc. All we are getting is run around and no resolution. And to top it off, we have not received the paperwork to get the tag registration either, after numerous phone calls from us and the bank requesting title, still no resolution. Two weeks ago they said they will request a lost title and should have it in two weeks, now we just got a phone call and apparently that didn't happen and they are waiting on paperwork so it will be at least two more weeks. Of course, they don't understand why all of this is a problem, all we get is, well it takes time to get title paperwork, yeah 6 to 8 weeks, it has been 13 weeks since we purchased the RV and they have not done anything but give excuses after excuses. I will never purchase anything from them again and I suggest no one else does as well. Poor excuse for a business, I understand all businesses have minor issues, but most have always tried to resolve them, but this company is all about avoidance and excuses.

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    BBB Serving Central & South Alabama

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