Business ProfileforCapital Comfort Services

This happened on Tuesday, March 15,2022. Capital Heating & Cooling in ******, Alabama. The employee for Capital Heating & Cooling involved was ******* ******. First we were told that there would be a service charge of approximately $150.00 to diagnose and find the problem so that they could give us an estimate... That was not true. They ended up charging us that service charge in addition to another $100.00 for a total of over $250.00. We were not told there would be additional charges above the initial service fee of $150. The tech then not having the exact size of filter and unwilling to order the correct size for our system persuades us to purchase two filters (not the correct size) that were not the correct size as designed for our Trane system. i guess we are to tape these 2 filters together or otherwise they will fall out . The employee didn't even examine the filter. The employee then took pictures out an in of our home without our permission. The employee ******* ****** also was wasting time it felt either to increase the original service charge or just wasn't for sure how to quickly diagnose the problem efficiently.... Our Trane system was under warranty and was less than 24 months old .. The whole encounter with Capital Heating and Air was a bit shady at best. First they get u to sign a bunch of documents on a electronic pad that they do not go over with you (i guess this is what they use against you if you complain about their awful business practices) nor to they print it out for you and explain. We are older couple and i truly feel sorry for any of their customers that they take advantage of. ******* ****** tried to get us with a heavy style sales tacky tactic to get us to approve the $2,695 charge to fix our issue which was under warranty with Trane. To be honest my husband couldn't believe how expensive and shady the whole ordeal was and just paid the man the $250.00 even though Cindy from the office said it would only be $150.