If you are having trouble making your payments or feel like you might have trouble qualifying for a balance-transfer
offer ask for help now. Many people have found themselves in this situation for a wide variety of reasons. What matters
now is how to get on the road to recovery.
Signs You May Need Help
- You're struggling with multiple forms of debt, such as credit cards, home mortgage, auto loan, utilities
and/or medical bills.
- You cannot make the minimum payments on all your credit cards and other bills, or are making late
- You're using your credit cards to pay other bills, such as utilities.
Strategy 1 — Call Your Lenders Directly
Lenders want to work with their customers and have hardship programs to assist cardholders who have difficulty
making their payments. If you're having trouble making your
payments, they probably know this and may have already tried to reach
out to you to start a conversation about how to work together in a way
that works for both the bank and for you.
Here are some ways to start this kind of conversation.
- Call your issuing bank's customer service line. Tell them why you're calling, that
you want to take responsibility for your finances, but you cannot do it under the current terms. Ask to speak to someone who can explore
some options with you.
- Focus on what you can do when you begin a detailed conversation with
the right kind of banking representative. When you've initiated the contact,
they already know you're having trouble with the current plan and
terms. At this point in time, they're most interested in what
you can suggest as possible new plans and terms, so be prepared to
share some ideas. Sometimes a small change can make a big difference,
such as asking to shift your due date to a better time of month if you're
frequently struggling to make your payments just before your payday.
- If your issuing bank tries to contact you — respond,
and have this type of conversation. Don't be afraid to talk with
the bank, which may be able to make some changes that could make it
easier to pay off the debt.
Strategy 2 — Make an Appointment with a Reputable Credit Counseling Agency
If your attempts to negotiate with your lenders have not been successful, then a credit-counseling agency may
be helpful. These organizations can review your overall financial
and credit situation, discuss your options with you, help you prioritize
your bills, and may ultimately negotiate with your creditors to stop
the finance charges and late fees and develop a repayment plan that
will work for you.
Interview several agencies.
If you know someone who has used such
an agency in the past, ask them for a recommendation. Or, ask friends
or relatives who they would consider if they needed budgeting advice.
You can also find credit counselors in the Yellow Pages, by contacting
the National Foundation for Credit Counseling (www.nfcc.org) or the Association of Independent Consumer Credit
Counseling Agencies (www.aiccca.org) for a list of members or by using an Internet
Signs of a reputable credit-counseling agency
- Recognized as non-profit by the IRS.
- Counselors are required to maintain all proper licenses.
- Provide reviews of customers' ' income and debts, along with a written plan for reducing and eliminating debt.
- Disperse the proper payments to creditors at proper times, typically twice a month.
- Provide clients with written statements at certain intervals.
- Offer various educational programs and other ways to help consumers overcome debt.
Questions to ask before you make an appointment
- Is this agency a non-profit organization?
- Is your agency accredited? By whom?
- Are your counselors certified? By whom?
- Are your services confidential?
- Will I be notified — in advance — of any fees associated with services being offered?
- Will you develop a plan that's customized to fit my financial circumstances?
- Will my funds be protected? How?
- Are budget and credit education opportunities offered?