BBB Warning: Super Bowl Ticket Scams

  
     
January 22, 2015

Want to go to the Super Bowl? Be careful! Better Business Bureau is warning consumers about possible ticket fraud. The secondary market can be great for non-season ticket holders, occasional fans, or those making a last-minute decision to see the big game, but to avoid disappointment, make sure your tickets are legitimate.

BBB offers the following tips for safe ticket purchases:

Check out the seller/broker. Look them up on bbb.org to see what others have experienced. Check to see if they are a member of the National Association of Ticket Brokers (natb.org). NATB members offer a 200% guarantee on tickets that don’t arrive in time for a game, concert or show.

Know the difference between a ticket broker (a legitimate and accredited reseller) and a ticket scalper (an unregulated and unlicensed ticket seller).

Check the ticket broker’s refund policy. Only buy from a ticket reseller that provides clear details about the terms of the transaction.

Always use a credit card so you have some recourse if the tickets are not as promised; do not use cash.

Check out the seats ahead of time. Always ask for section, row and seat number to avoid obstructed view seats or seats that do not exist. Also, feel free to ask questions to make certain you get all the answers you need to feel comfortable with your ticket purchase.

If you believe you have purchased a counterfeit ticket, immediately report it to the NATB’s hotline at 630-510-4594 and file a complaint with BBB at bbb.org.