The Better Business Bureau (BBB) is an authority on trust in the marketplace. BBB sets and upholds high standards for ethical marketplace behavior. BBB accreditation is a coveted honor earned by elite businesses and charities. BBB is a valuable resource to turn to for objective, unbiased information on businesses and charities. The free BBB Business Reviews and BBB Wise Giving Reports help the consumers make the right purchasing or donation decision. BBB is also a significant distributor of consumer and business education information, tips and alerts about marketplace scams. BBB offers dispute resolution programs for consumers and businesses when there is difference in viewpoints.
The first BBB was founded in 1912. Today, 113 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than 3 million local and national businesses and charities.
The Council of Better Business Bureaus (CBBB) is the umbrella organization for the 113 local, independent, non-profit BBBs across the U.S. and Canada. The system as a whole (Council and local BBBs) has a combined budget of approximately $181 million, with approximately 2000 employees serving consumers and the business community in every state and province. CBBB is also home to the globally-recognized national programs on dispute resolution, industry self-regulation and online privacy.
Vision: An ethical marketplace where buyers and sellers can trust each other
Mission: To be the leader in advancing marketplace trust
CBBB fulfills its mission in part by promoting business self-regulation and helping member BBBs succeed.
CBBB, a nonprofit organization, has a mutually-supportive relationship with:
BBBs - 113 independent organizations across North America that serve accredited BBB businesses and consumers in their local communities.
National Partners - approximately 200 organizations that are leaders in their industries and share in a commitment to corporate responsibility, support for self-regulation and the ideals of the BBB.
CBBB is one of the nation's recognized leaders in developing and administering self-regulation programs for the business community. With respect to the advertising industry, CBBB has a partnership with the Advertising Self-Regulatory Council (ASRC). The ASRC establishes the policies and procedures for advertising industry self-regulation, including the National Advertising Division (NAD), Children’s Advertising Review Unit (CARU), National Advertising Review Board (NARB), Electronic Retailing Self-Regulation Program (ERSP) and Online Interest-Based Advertising Accountability Program (Accountability Program.) The self-regulatory system is administered by the Council of Better Business Bureaus.
As a member of the BBB family, the BBB Wise Giving Alliance helps donors make informed giving decisions and promotes high standards of conduct among organizations that solicit contributions from the public. It produces reports about national charities, evaluating them against comprehensive Standards for Charity Accountability, and publishes a magazine, the Wise Giving Guide, three times a year. The Alliance does not rank charities but rather seeks to assist donors in making informed judgments about those that solicit their support. Evaluations are done without charge to the charity and are posted for free public access on the Alliance website. The Alliance reports on nationally soliciting charities that the public has most often asked about as well as charities that request to be evaluated. Give.org includes over 1,200 reports on national charities.
As another 501c3 member organization, the BBB Institute for Marketplace Trust provides practical character ethics and ethical enterprise research and resources to help leaders, educators and students – to achieve success by embracing the power of trust. Its objective is to help every BBB Foundation have a clear strategy for advancing positive ethics (not just corrective negative intervention) and strengthening the BBB movement by giving individuals the confidence to intentionally commit to leadership ethics and ethical business practices.
The President & Chief Executive Officer is responsible for the overall leadership and day-to-day management of CBBB. S/he works with the Board to establish the vision and drives revenue and impact for the organization. In conjunction with the Board, s/he will work to build out a strategic plan and ultimately implement the plan in support of CBBB’s mission. The CEO organizes, directs and manages the financial, personnel, programmatic and revenue-generating capabilities and assets of the CBBB in order to optimize not only the potential of the independent BBB’s across North America individually and collectively but also to further the CBBB’s mission of delivering rigorous industry self-regulatory programs, as well as the national and international programs, Wise Giving Alliance and the Institute for Marketplace Trust. Utilizing influencing and motivational skills, s/he will lead the complex network of a highly decentralized system nationwide. S/he will represent the CBBB to the public at-large, the media and external partners. Specifically, the CEO will:
YEAR ONE CRITICAL SUCCESS FACTORS
The ideal candidate will be a strategic and results-oriented leader who has the personal characteristics and professional experience to be most effective in this highly complex organization. S/he should possess the following:
Understanding the Business
Focusing on Action and Outcomes
Being Organizationally Savvy
Managing Diverse Relationships
Acting with Honor and Character
To be considered for this position, click here.