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Council of Better Business Bureaus ®
Start With Trust®
Council of Better Business Bureaus
Returns and Customer Satisfaction
March 12, 2013
While return policies vary from one company to another, every company should have guidelines in place to ensure customers have memorable shopping experiences. Consultants should always explain a company’s return policy before a sales transaction is complete.
this information has been sponsored by Direct Selling Education Foundation

While return policies vary from one company to another, every company should have guidelines in place to ensure customers have memorable shopping experiences. Consultants should always explain a company’s return policy before a sales transaction is complete. In addition, be aware that federal law requires companies to give you a 3-day “cooling off" period for larger purchases, offering a no-questions asked opportunity to cancel your order.

Your satisfaction is very important to direct selling companies. It’s commonly said that a customer with a good experience may tell no one, but a customer with a bad experience will tell 20 people. In direct selling, which is based on word of mouth recommendations, that’s probably true exponentially!

Consultants with DSA member companies are required to explain the return policy to you. Be sure you understand it completely before signing on the dotted line and make sure you get a copy of the receipt. The consultant should also provide you with complete contact information so you can get in touch with him/her if you have questions about your order or need to cancel or make a return.

About Direct Selling Education Foundation (www.dsef.org)

The Direct Selling Education Foundation (DSEF), created in 1973 by visionary leaders of the Direct Selling Association, serves the public as the industry’s goodwill ambassador. Headquartered in Washington, D.C., the international non-profit organization offers comprehensive programs that advance the direct selling industry’s support of consumer rights and protection, education about the industry, ethical leadership, and individual economic empowerment. Thousands of industry and community thought leaders from diverse backgrounds and organizations have come together at DSEF sponsored programs to learn, grow and create a vital and healthy business climate. Our services include conferences, training sessions, publications, university campus visits, teaching and instructional materials, networking opportunities, grants to organizations, consultative assistance and grants for research and case studies. For more information, visit www.dsef.org or watch this video.