BBB Logo

Council of Better Business Bureaus ®
Start With Trust®
Council of Better Business Bureaus
Scam Alert - Yellow Pages Scam Targets Small Businesses
October 09, 2013

Business owners, watch out! Scammers are invoicing companies for online ads they never placed and using the Yellow Pages name to lend them credibility.

Sample scam invoice (From ripoffreport.com)

How the Scam Works:

You are at work. You receive a call from someone representing a website, which they claim is an online version of the Yellow Pages. The caller says he is updating the directory and asks you some basic information, such as your office's address, telephone number and email. After you answer, the representative repeats the information back to you, and you confirm the listing.

A few weeks later, your office receives an invoice for several hundred dollars for an ad from the Yellow Pages online directory. But you never agreed to that!

When you call to complain, the representative says that you verbally confirmed the placement. He or she even plays back a spliced version of your previous conversation. The altered recording makes it sound like you were agreeing to place an ad, when you were really saying "yes" to the listing information.

How to Protect Yourself Against This Scam:

  • Hang up. Don't confirm information from unknown callers. This just gives the scammers something to use against you.
  • Remember, the Yellow Pages name and logo is not trademarked. Scammers are able to use the name and "walking fingers" icon to lend credibility to their scam. They are not affiliated with the famous phone directory.
  • Don't trust Caller ID. Scammers have technology that lets them display any number or organization name on your screen.
  • File a complaint with the BBB. BBB has resolved hundreds of complaints against business have been accused of this scam. Go to bbb.org to file a complaint.

For More Information

For more information about this scam and an interview with the CEO of the BBB Serving Greater Washington D.C. check out this news story.

To find out more about scams, check out the BBB Scam Stopper.

Western Union New Logo

This Scam Alert has been sponsored by Western Union.