Note: Do not make your Safe Harbor compliant policy live on the Web until after your self-certification with the DOC has been approved. Additional details and suggested language can be found here.
Our fees are based on your business’s total gross revenue, not simply revenue from EU-related business.
No, accreditation does not cover EU Safe Harbor dispute resolution. BBB EU Safe Harbor is a specialized program recognized by the Department of Commerce as a dispute resolution mechanism under the EU Safe Harbor Framework. The BBB EU Safe Harbor Participation Agreement binds participating businesses to arbitrate disputes from European consumers concerning alleged violations of the EU Safe Harbor Principles and includes other necessary provisions that are not part of your BBB accreditation agreement.
If you would like your subsidiaries to be covered by the Program, please contact us to check on their eligibility. If we determine that subsidiaries may be covered under your Agreement, you must add the names of all subsidiaries to be covered before signing the Agreement and returning it to us.
However, the Department of Commerce has developed its own EU Safe Harbor Self-Certification Mark that may be downloaded for use free of charge by certified companies. More information about this mark can be found here.
BBB EU Safe Harbor operates solely as a dispute resolution mechanism and does not offer verification services. However, an annual verification to ensure compliance with the Principles is an EU Safe Harbor certification requirement. The vast majority of our participants choose to do an internal annual verification rather than using a third-party provider. When choosing this option, simply state “in-house” in the verification section of your Department of Commerce certification application.
The Program Rules effective January 1, 2012, require that a Procedure Report be published online each year there is relevant data to report. Reports need not be published in any year in which the program has received no eligible Complaints. The Reports are to include a statistical summary showing: (1) the number and nature of contacts from the public and the actions taken by the CBBB and Panelist with respect to those contacts; and (2) the number and nature of Complaints deemed ineligible for processing during the period, including the specific reason for a determination of ineligibility.