Your complaint must concern a company that is a participating business in the BBB EU Safe Harbor Program. For your complaint to be accepted:
We will review all eligible complaints and will help you and the participating business reach a resolution as described in our rules.
A participating business must comply with BBB EU Safe Harbor’s final determination of any dispute. However, using our dispute resolution process will not affect your legal rights as a consumer.
Please contact us if you have any questions prior to filing a complaint.
You may file a complaint online or by mail using following the address:
Council of Better Business Bureaus, Inc.
BBB EU Safe Harbor
3033 Wilson Boulevard, Suite 600
Arlington, VA 22201