BBB EU Safe Harbor Dispute Resolution Program

What is the US-EU Safe Harbor Framework?

The European Commission's Directive on Data Protection prohibits the transfer of personal data from countries in the European Union to destinations, including the United States, that do not meet the European "adequacy" standard for privacy protection. The U.S. Department of Commerce - in consultation with the European Commission and the Swiss Data Protection Commissioner – has developed a "Safe Harbor" framework to allow U.S. businesses to receive and process personal data from the EU countries and Switzerland provided that they put in place certain privacy protections. 

What is BBB's role? 

Many companies participating in the Safe Harbor framework have chosen the dispute resolution program operated by BBB to help resolve issues that arise with consumers. This program, BBB EU Safe Harbor, provides free privacy dispute resolution services for eligible complaints about BBB EU Safe Harbor Participating Businesses.


How will BBB help resolve my privacy complaint?

File a privacy complaint against a Participating Business using the BBB EU Safe Harbor online compaint form. You can report violations of a posted Safe Harbor privacy policy or other privacy concerns about the company's compliance with the Safe Harbor Privacy Principles.  BBB Program staff will review and handle all eligible complaints according to our Program Rules, and will work with you and the company to reach a resolution, or, if necessary, take the issue to independent arbitration.  Check here to make sure your complaint is eligible for BBB EU Safe Harbor resolution, and to file your complaint.