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Council of Better Business Bureaus ®
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Council of Better Business Bureaus
Complaint Support

How do I file a complaint?

To file a complaint against a business, please use our online complaint form.

How can I modify my complaint?

If you need to modify a complaint you have previously filed, please directly contact the BBB processing that complaint. You can determine this BBB by entering the zip or postal code of the business about which you are complaining in our BBB Locator.

Please be sure to provide this BBB with the name and address of the business, so they can quickly update you on the status.

How can I get an update on the status of my complaint?

To inquire on the status of your complaint, please contact the BBB processing your complaint directly. You can determine that BBB by entering the zip or postal code of the business about which you are complaining in our BBB Locator.

Please be sure to provide this BBB with the name and address of the business so they can quickly locate your complaint and give you its status.

I filed a complaint with BBB, but the business did not respond. What does this mean?

When BBB receives a complaint, we present the complaint to the business and request its assistance in resolving the problem. Most businesses are happy to work with us.  Many are grateful for the opportunity to redeem a customer relationship, and BBB Accredited Businesses must respond to complaints or risk losing their accredited business status.

However, some businesses do not want to work together to resolve complaints. BBB is not a government or law enforcement agency and cannot force a reply from a business or administer sanctions. However, a business' unwillingness to respond will be noted in the business' BBB Business Review, and the customer is free to pursue alternatives such as legal action. 

How can I alert BBB about a scam or poor business practice?

If you want to report a suspicious email, phone call, website or business practice, please complete our scam report form. If you want BBB to intervene on your behalf and negoitate with the business for a refund or other settlement, please file a formal complaint

How can I report a problem with a BBB or CBBB?

If you've experienced a problem with a BBB or with CBBB, please report it here.

Can I file a complaint about a business outside the US or Canada?

BBBs do not handle complaints about businesses outside the US and Canada. However, other options exist. You can contact another consumer protection organization in the country in which the business is located. Please visit http://www.econsumer.gov for cross-border e-commerce complaints. You also may wish to contact the embassy or consulate of the country in which the business is located. Contact information can be found at http://www.state.gov.

How do I find an address to file a complaint for a website that does not provide it?

For a website that does not provide any physical address, you can lookup their contact information by searching for their domain. Simply type in the URL of the company you are looking for, and information such as their address, email, and contact information should appear. 

Other Questions

If your question is not addressed in this FAQ, we are happy to help. Please give us a call at (703) 276.0100.