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Council of Better Business Bureaus ®
Start With Trust®
Council of Better Business Bureaus
BBB Business Reviews Support

How can I find information about a business?

To find information about a business, you need to look up its report:

• Visit our Search Page.
• Enter the information you have about the business in the appropriate search box (name, URL, type of business, etc.)
• Review the search results to determine if we have a report on the business. If we do, choose the “View Report” link under the business name and address. This will take you to the report prepared by BBB.

If you need further information about a business, please directly contact the BBB that serves the area in which the business is located. You can find that BBB by using our BBB Locator.  You will need the zip or postal code of the business.

How can I find information about a Web site?

To research a Web site, you need to look up the BBB’s report on the business operating the site.

• Visit our Search Page.
• Click on the third tab: "Phone, URL, Email" and enter the Web site into the appropriate box 
• Review the search results to determine if we have a report on the business.
• If we do, choose the “View Report” link under the business name and address. This will take you to the report prepared by the BBB.

If you need further information about a business, please directly contact the BBB that serves the area in which the business is located. You can find that BBB by using our BBB Locator.  You will need the zip or postal code of the business.

What does it mean if BBB does not have a report on a business?

If you do not find a BBB Business Review for a business, it may mean the business is new to the area or BBB has not had sufficient activity to develop a report. It is neither positive nor negative. BBB suggests you check the business's references, licensing and/or appropriate consumer protection agencies.

You may suggest that BBB develop a report on a business by filling out this request form.

You may also contact the BBB where the business is located for further clarification. You can determine that BBB by entering the zip code of the business in our BBB Locator.

How can I find information about a charity?

To find a report on a national charity:

• Visit BBB Wise Giving Alliance's Web site.

If you are searching for a local charity, you can utilize the BBB’s search tool to determine whether a local BBB has completed an evaluation.

To find a report on a local charity:

• Visit our Search Page.
• Enter the information you have about the charity in the search box.
• Choose the link in the name of the charity to be taken to the report prepared by the BBB.

If you need further information about a national charity, please contact the BBB Wise Giving Alliance.

If you need information on a local charity, please contact the BBB serving the area in which the charity is located. You can determine that BBB by entering the zip or postal code of the charity about for you would like a report in our BBB Locator.

Other questions

If your question is not addressed in this FAQ, we are happy to help. Please give us a call at (703) 276.0100.