Annual Reports

Annual Report 2011

annual report 2011 cover


2011's key milestones were:
  • We kicked off our Centennial celebration, which will extend through the end of 2012.
  • We reached an all-time high of more than 103 million requests from consumers for information on businesses and charities.
  • Local BBBs received 927,000 consumer complaints, conducted hundreds of investigations, and began issuing regular “Scam Alerts” to warn consumers about fraudulent businesses and practices. 
  • CBBB integrated its U.S. and Canadian operations, and made our dispute resolution services seamless between the two closely allied economies.