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In Connecticut
BBB Tips to Avoid Wedding Day Blues
Every year BBB receives hundreds of complaints about problems with wedding vendors, ranging from breach of contract to bait-and-switch tactics, and even outright scams.
May 27, 2014

Wedding RingLots Can Go Wrong – So Prepare for the Worst

Will your wedding day be a dream come true or a nightmare?  According to Connecticut Better Business Bureau, soon-to-be newlyweds have their work cut out for them to avoid common problems and wedding-related scams.

Every year BBB receives hundreds of complaints about problems with wedding vendors, ranging from breach of contract to bait-and-switch tactics, and even outright scams.

There are many players involved in wedding plans, and there is a potential for problems with any one of them, including photographers, venues, limousine services, bridal salons, florists, musicians, DJs and caterers.  Many complaints concern problems with contracts, cancelations and obtaining a refund on a deposit.

Consumers who don’t do their homework can be left standing at the altar without a photographer.  Unscrupulous bridal salons may sell counterfeit, used or damaged gowns as “new.”  The limousine may not show up on time – or at all.  The list of potential problems is long.

Connecticut BBB recommends consumers be very selective when choosing event vendors.

Research and compare – Like anything else, buy with your head - not your heart.  Make sure they have a good marketplace record at BBB.org, get references and price quotes from several vendors.  

Get it all in writing – The devil is in the details, especially if the details are not in the contract.  The contract should contain dates, start and finishing times, any charges for staying longer, penalties for cancelation and specifics about what services are expected.  In the case of photographers, make sure you have a firm date for delivery of the final product.

Consider wedding insurance – While nothing can take the place of a vendor who doesn’t show up, wedding insurance can mitigate the problems, and also cover cancelations due to weather, sickness, or injury, and any problems with the venue that may interfere with your plans.

Consult a wedding planner – They can do a lot of the heavy lifting, and check  contracts to make sure your interests are protected.

Stay on top of vendors – Check-in with vendors in the weeks leading up to the event.  Over-estimate the time that will be necessary to get your gown, especially at this time of year, when salons are booked solid.

There are innumerable free resources online to help plan your wedding, and vendors can help you out with tips specific to their trades.  Don’t forget to check references from recently-married couples, to ensure that the quality of services matches vendors’ advertising and promises.

You will find additional consumer tips at www.bbb.org.


Founded in 1928, BBB Serving Connecticut is an unbiased, non-profit organization that sets and upholds high standards for fair and honest business behavior, and is one of 112 local, independent BBBs across North America.

For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust.  In 2013, people turned to BBB more than 132 million times for BBB Business Reviews on more than 4.5 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org.