BBB Logo

Better Business Bureau ®
Start With Trust®
Connecticut
Fake U.S. Postal Emails Target Consumers
Clicking on the link can activate a virus, which can steal personal information such as usernames, passwords and financial account information.
April 16, 2014

Exclamation pointScammers are disguising themselves as the U.S. Postal Service (USPS) and sending out bogus e-mails in order to access personal information.

The e-mails look authentic, claim to be from the USPS and contain information about an attempted delivery, intercepted package delivery or online postage charges. 

The e-mail instructs you to click on a link, open an attachment or print a label.  Clicking on the link can activate a virus, which can steal personal information such as usernames, passwords and financial account information, and result in identity theft, which could cause serious problems for years to come

USPS Corporate Information Security Officer Chuck McGann offers these tips on spotting bogus emails:

  • The e-mail text contains poor grammar or spelling errors.
  • The e-mail states immediate action must be taken or customer could face dire consequences.
  • The e-mail requests personal information under the guise of re-confirming information.
  • The e-mail from an “automated message system” states “Click on this link for details.”

To view the official warning posted by the U.S. Postal Service, click here.

Connecticut Better Business Bureau recommends consumers simply delete the message and remember neither the USPS nor any other government agency will request personal information in an email.


Founded in 1928, BBB Serving Connecticut is an unbiased, non-profit organization that sets and upholds high standards for fair and honest business behavior, and is one of 112 local, independent BBBs across North America.

For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust.  In 2013, people turned to BBB more than 132 million times for BBB Business Reviews on more than 4.5 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org.