BBB Business Review

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This business is not BBB accredited.

Frugal Diva Designz

Phone: (203) 303-4827 75 Chamberlain Ave Fl 2, Bridgeport, CT 06606 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Freelance Website Design, Ecommerce Setup & Customization, Graphic Design, Brand Identity, Inbound Marketing and Business Consulting.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Frugal Diva Designz include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Frugal Diva Designz
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 12, 2012 Business started: 11/15/2011 in CT Business started locally: 01/15/2011
Type of Entity

Sole Proprietorship

Business Management
Ms. Ivy Rockhead, Owner/Web Designer
Contact Information
Principal: Ms. Ivy Rockhead, Owner/Web Designer
Business Category

Web Design Business Services - General Consultants - Social Media Graphic Designers Search Engine Optimization Services Marketing - Home Based Business E-Mail Marketing

Method(s) of Payment


Refund and Exchange Policy

CANCELLATION OF SERVICE- Frugal Diva Designz may issue a full refund if notice of cancellation is submitted by the client within 24 hours of signing the Agreement. After the 24 hour period, if work has already begun the refund will be pro-rated at a fee of $25 per hour of work completed by Developer. Furthermore, the Developer also has the right to deduct any third-party payment processing fees.

PROJECT TERMINATION- At any time during the process of your project, the Client and/or Developer may deem it necessary to terminate the project. In the event of project termination, if the cost of services, design, and development hours exceeds any money received by the Developer, a refund will not be given. Depending on how may hours were put in, Developer reserves the right to invoice the client for unpaid hours.

NON-COMMUNICATION- If after repeated attempts by Frugal Diva Designz by email or phone to get started on your project or during the process, client fails to communicate or submit requested materials {deliverables} within (30 days/4 weeks), Designer/Developer {Frugal Diva Designz} will void the initial Agreement as proposed and any monies paid shall be forfeited to Frugal Diva Designz and non-refundable. To reinstate a project, a new proposal must be drafted, Agreement must be made, payment to book your project, and a request for deliverables.

RE-ESTABLISHED PROJECTS- Once a project begins, if after repeated attempts to continue the project the client fails to participate in accordance with the agreed upon project timeline, or becomes otherwise unresponsive to Designer/Developer requests for a period of (2 weeks) all work will be stopped immediately. If this shall occur, the client must submit the next scheduled payment and all requested information. If Client continues to show a lack of communication, the new agreement will be terminated without further notice. Client will forfeit all rights to the work completed and any payments made to Frugal Diva Designz will be non-refundable. Frugal Diva Designz reserves the right to decline additional project requests from clients who doesn't show the ability to take the project seriously by communication and submitting deliverables in a timely fashion.

Additional Information

Frugal Diva Designz offers web design, graphic design, marketing and website maintenance services.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.