BBB Accredited Business since
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Connecticut Basement Systems, Inc. offers basement waterproofing services, basement finishing and crawl space repair, foundation repair and concrete lifting and leveling.
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A BBB Accredited Business since
BBB has determined that Connecticut Basement Systems Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Connecticut Basement Systems Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Lawrence Janesky, President Ms. Katherine Gulick, Marketing Manager Mr. Ross Mannuzza, General Manager
Waterproofing Contractors Basement Waterproofing Basement - Remodeling Contractor - Crawl Space Concrete Repair/Leveling Basement - Contractors Basement - Finishing Foundation Contractors Foundation Repair & House Leveling Other Building Finishing Contractors (NAICS: 238390)
60 Silvermine Rd
Seymour, CT 06483 (800) 640-1500 (877) 864-2115 (203) 881-5090 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 638-7048(Phone)
- (800) 752-5597(Phone)
- (800) 640-1500(Phone)
- (877) 864-2115(Phone)
- (203) 881-5090(Phone)
- (203) 463-9339 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|7/12/2016||Guarantee/Warranty Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I have an open contract with CT Basement systems to complete a project that started on Nov 3rd. I was told both before and after I signed the contract that the implementation would take 2-weeks and be professionally managed with a Project Manager assigned. The implementation has been disorganized and remains unfinished.
Desired Settlement: My desired outcome is a review of the open items on site, a quality inspection, and an organized plan to finish the job, with appropriate resources assigned.
Business Response: We finished the project and walked through the new finished basement with the homeowner, who signed off that everything was complete. The next day he called and said that there were a few minor items missed, and we said no problem, and made arrangements to come back, which we did. I a bit confused because yesterday we were there at the house taking care of a few small items - and today the customer made this complaint. Yesterday he reported a cable wire needed a tweak by our electrician and there was a small vibration in pipes. So yesterday we made arrangements for our plumber and our electrician to go take care of these things. Our project manager has been responsive, yet today we get this complaint. Today I left a message with the customer, on Christmas eve, the same day this complaint was filed. We are always responsive and have never walked away from any customers concerns in 33 years. We will take care of these few items which are very small and admittedly not urgent, very soon. We are happy to be able to finish yet another basement project so well.
We are willing to work with CT basement systems to see if the project can be organized and managed to completion.
I was writing to notify you that the complaint with CT Basement Systems has been successfully resolved. They met with me and then implemented a plan that resolved all the outstanding issues.
I wanted to ensure that the complaint online was modified accordingly as successfully resolved by the business.
Thanks and let me know if there is further action required on my part.
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Customer Reviews Summary