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          Connecticut Basement Systems has 1 locations, listed below.

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            Business ProfileforConnecticut Basement Systems

            Waterproofing Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.63/5stars

            Average of 49 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/1/1987

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Connecticut Basement Systems, Inc. offers basement waterproofing services, basement finishing and crawl space repair, foundation repair and concrete lifting and leveling.

            Business Details

            BBB File Opened:
            6/1/1987
            Years in Business:
            37
            Business Started:
            1/1/1987
            Business Incorporated:
            7/8/1988
            Accredited Since:
            6/1/1987
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Lawrence Janesky, Owner/President
            • Mr. Ross Mannuzza, General Manager
            Contact Information

            Principal

            • Mr. Lawrence Janesky, Owner/President

            Customer Contact

            • Mr. Ross Mannuzza, General Manager

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/01/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            I had a dry basement system installed in February 2018. Since the system was installed I've had an issue each Spring and Summer w/ drain flies in my basement. Because of this issue, CT Basement service will NOT properly service the sump pump claiming I must have sewage seeping into sump pump, hence the drain flies. They requested I have a septic company come & camera my septic system, which I did. The septic company provided them w/ a letter indicating there was no sewage seepage into the sump pump. This was presented to CT Basement service supervisor Jeff who said he did not believe it & wanted a septic co. of his choice to camera the septic. I would not agree w/ this as I just paid for it to be done. CT Basement's idea of yearly service consists of connecting a hose to my well tank & swish water w/ cleaner on the liner & cover of sump pump only. Never removing the sump pump itself, which is supposed to be part of the service. Because of ongoing improper service of the sump pump, the pump failed. It was replaced under warranty on 4/21/21. I finally spoke w/someone December 2021 (not sure of name but think it was someone named Ben) who gave the impression that I was finally being listened to. I explained that prior to having the basement system installed I never had an issue with drain flies. I also advised that I noticed each spring/summer season that where the wall and floor meet they seem to be coming up through there in addition to inside the sump pump area. During a normal cold season (November to April) I generally do not have any issue with them. I need someone to call me as I have more info to explain & not enough room left to say. 8608858417. on 1/31/23 they sent J Rooter Co to camera sump pump system & I was told all they found was stagnant water which was drawing the drain flies. No sewage! Jeff is still insists my septic being cameraed by their company. They seem to be blaming drain fly issue on something other then their improper installation.
            Read More

            Customer Reviews

            49 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            RR B

            02/12/2024

            Request for emergency service fulfilled with 1.5 hours and completed 1 hour later. Great technician.

            Connecticut Basement Systems Response

            02/13/2024

            We are so happy to hear about this experience. Thank you for taking the time to write us a 5-star review!

            Local BBB

            BBB Serving Connecticut

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