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          Culligan Water Co of New England has 1 locations, listed below.

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            Business ProfileforCulligan Water Co of New England

            Water Softener Supplies

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            14 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Culligan Water Co of New England offers water analysis, softeners, iron filters, acid neutralizers, and drinking water systems.

            Business Details

            BBB File Opened:
            7/1/1978
            Years in Business:
            69
            Business Started:
            1/1/1955
            Business Incorporated:
            12/23/1965
            Type of Entity:
            Corporation
            Business Management
            • Mr. James O'Hara, General Manager
            Contact Information

            Principal

            • Mr. James O'Hara, General Manager

            Customer Contact

            • Mr. James O'Hara, General Manager
            Additional Contact Information

            Fax Numbers

            • (860) 787-1865
              Primary Fax

            Phone Numbers

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/16/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I would like to file a complaint against Culligan of *******. The following event is as follows: In August they sent a serviceman to replace the filter annually but he did not know whether I received 20% percent as being offered via postal and email. I claimed I requested a 20% discount. However he left without communication and even did not encourage me to sign the invoice. I tried calling the office and left a message to express my concern that I was not satisfied with the service as I found it being uncompleted and unacceptable. For example there was no such water coming out, and very barely water. I received my first invoice by November as I thought they were supposed to call me before to reserve another service call but I was surprised to learn they charged me $25 service fee for not paying. I had to call the office several times until finally I got hold of the representative. I explained to them I did not receive any invoice until November as though why did not they return my call earlier than November? The representative ignored my plea and granted me the 20% discount but regretted I had to pay $25 regardless. I was confused and had to pay 100 dollar in hopes that they would contact me to resolve my dissatisfaction with the water filter service. They kept adding another $25 service charge fee regardless and another $25 again. They stole $225 from me out of service as though they did not offer the proper solution. Today I had to pay off to stop them charging me another $25. That is why I need your help to resolve this matter . Otherwise I consider reporting this serious robbery and poor service, and I plan to look for another company. Thanks for hearing me out. * * ************
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Heli T

            1 star

            08/08/2022

            Have had Culligan for a few years now. I pay monthly for membership to maintain the system. Starting in May the Salt delivery stopped. I let a few weeks go by thinking someone will give me a call or follow up... on why Im not getting salt deliveries anymore. After the first few weeks go by I called the office stating I haven't gotten salt delivery, going on 2 months. She was less than helpful and said it would be delivered August 3. Still no delivery. Call again.... stating my issue again, now at this point my appliances are starting to rust, rust rings in toilets, sinks, and now staining my bathrooms. More than just disappointed. This company has damaged my home without a care in the world. If only I could charge someone monthly and think it is okay not to deliver???? (wait that's called steeling my money and damaging my home at this point). Asked for them to cancel my service and refund my money and they told me they couldn't do that???? Called Head Quarters left a message/ still waiting. If I could give zero stars I would at this point.

            Local BBB

            BBB Serving Connecticut

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