BBB Accredited Business since

The Electric Heater Company

Phone: (203) 378-2659 Fax: (203) 378-3593 View Additional Phone Numbers 45 Seymour St, Stratford, CT 06615 http://www.buytankless.com View Additional Web Addresses


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Description

Hubbell Electric Heater Co. offers manufacturing of electric water heaters for residential, commercial, industrial and marine applications. Manufacturer of cement lined storage tank water heaters utilizing electric or solar power. Indirect type water heaters with high efficiency copper heating coil for use with boilers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Electric Heater Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Electric Heater Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Electric Heater Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 06, 2005 Business started: 01/01/1920 Business started locally: 01/01/1920 Business incorporated: 04/20/1937 in CT
Type of Entity

Corporation

Business Management
Mr. William E. Newbauer III, CEO Mr. Sean Clarke, VP of Sales Ms. Gina Kalander, Contract Administrator
Contact Information
Principal: Mr. William E. Newbauer III, CEO
Business Category

Water Heaters - Wholesale & Manufacturers Water Heaters - Dealers Household Appliances, Electric Housewares, and Consumer Electronics Merchant Wholesalers (NAICS: 423620)

Alternate Business Names
Hubbell Electric Heater Co

Additional Locations

  • 45 Seymour St

    Stratford, CT 06615 (203) 378-2659 (877) 649-8589

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Multiple attempts have been made to contact Hubbell in order to get an answer to a simple question; can the heater we purchased have a larger heating element installed in it. Every attempt to resolve the situation has been met with a brief discussion and then ended with "I will get back to you" only to never hear from that representative again.

Desired Settlement: We would simply like an answer to our question.

Business Response:

Upon notification of this complaint ***** ***** from our Sales Department contacted the customer, February 14.  Customer indicated he spoke to someone last week but could not recall that persons name.  Customer also sent an email to *** ********** in our Technical Support Department.  Unfortunately, *** has been travelling out of the country since February 8 and has limited/no access to email, hence the lack of response from ***.

Hubbell Salesperson (***** *****) contacted customer today and answered his question, offering the customer a solution to his problem.  In fact, we have advised the customer that it is possible to increase the wattage on his heater by changing the size of the heating element.  Hubbell offered to ship the replacement element to the customer at no charge.  Customer accepted and the heater is shipping today.

 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

********* *******