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BBB Business Review

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Description

Service contracts for the emergency repair or replacement of residential infrastructure, such as water service lines, and related systems.

HomeServe administers marketing, solicitation, customer service, and claims for services provided in residential service contracts issued by AMT Warranty Corp.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that HomeServe USA Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HomeServe USA Corp. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 304 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

304 complaints closed with BBB in last 3 years | 79 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 96
Billing/Collection Issues 38
Delivery Issues 2
Guarantee/Warranty Issues 12
Problems with Product/Service 156
Total Closed Complaints 304

Customer Reviews Summary Read customer reviews

16 Customer Reviews on HomeServe USA Corp.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 13
Total Customer Reviews 16

Additional Information

BBB file opened: July 14, 2009 Business started: 04/19/2002 in PA Business started locally: 08/01/2008 Business incorporated 04/19/2002 in PA
Type of Entity

Corporation

Business Management
Mr. Thomas J. Rusin, Chief Executive Officer Mr. Richard Cash, Customer Advocacy Manager Ms. Graceann Pisano, Divisional Counsel
Contact Information
Customer Contact: Mr. Richard Cash, Customer Advocacy Manager
Principal: Mr. Thomas J. Rusin, Chief Executive Officer
Business Category

Water & Sewer Line Protection Plumbing Plan Services Insurance Services Other Heavy and Civil Engineering Construction (NAICS: 237990)

Alternate Business Names
Home Emergency Insurance Solutions Home Serve HomeServe HomeServe USA Energy Services HomeServe USA Energy Services (New England) HomeServe USA Repair Management (Florida) Corp. HomeServe USA Repair Management Corp.
Additional Information

BBB recommends that consumers review the water service line coverage details to be sure they understand the conditions under which their service plan applies.

Coverage details and exclusions can be obtained by calling 1-855-696-1529 or by accessing the following website:  www.homeserveusa.com. 

Should you have any outstanding complaints or concerns, it is suggested that you first contact the company at 1-855-696-1528. 

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.