BBB Business Review

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Service contracts for the emergency repair or replacement of residential infrastructure, such as water service lines, and related systems.

HomeServe administers marketing, solicitation, customer service, and claims for services provided in residential service contracts issued by AMT Warranty Corp.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that HomeServe USA Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HomeServe USA Corp. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 306 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

306 complaints closed with BBB in last 3 years | 77 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 99
Billing/Collection Issues 39
Delivery Issues 2
Guarantee/Warranty Issues 12
Problems with Product/Service 154
Total Closed Complaints 306

Customer Reviews Summary Read customer reviews

15 Customer Reviews on HomeServe USA Corp.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 12
Total Customer Reviews 15

Additional Information

BBB file opened: July 14, 2009 Business started: 04/19/2002 in PA Business started locally: 08/01/2008 Business incorporated: 04/19/2002 in PA
Type of Entity


Business Management
Mr. Thomas J. Rusin, Chief Executive Officer Mr. Richard Cash, Customer Advocacy Manager Ms. Graceann Pisano, Divisional Counsel
Contact Information
Customer Contact: Mr. Richard Cash, Customer Advocacy Manager
Principal: Mr. Thomas J. Rusin, Chief Executive Officer
Business Category

Water & Sewer Line Protection Plumbing Plan Services Insurance Services Other Heavy and Civil Engineering Construction (NAICS: 237990)

Alternate Business Names
Home Emergency Insurance Solutions Home Serve HomeServe HomeServe USA Energy Services HomeServe USA Energy Services (New England) HomeServe USA Repair Management (Florida) Corp. HomeServe USA Repair Management Corp.
Additional Information

BBB recommends that consumers review the water service line coverage details to be sure they understand the conditions under which their service plan applies.

Coverage details and exclusions can be obtained by calling 1-855-696-1529 or by accessing the following website: 

Should you have any outstanding complaints or concerns, it is suggested that you first contact the company at 1-855-696-1528. 


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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