This business is not BBB accredited.
Phone: (860) 613-0883 Fax: (860) 613-0064 20 Tuttle Pl Ste 4, Middletown, CT 06457 View Additional Web Addresses
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Sybarite Elite handles multiple products. Typically each product has a 14 day trial offer available, or customers can purchase the products outright (one time purchase). When ordering our trials, we typically send a full one month supply of the product to sample for the 14 days. If customers wish to cancel they can do so before the 14 days ends and return the remainder of the product. Otherwise, after the 14 days ends customers would be charged full price for the first product and also enrolled onto the monthly membership. All of the information regarding our trials and memberships are stated on the corresponding websites.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Sybarite Elite, Inc. include:
- 14 complaint(s) filed against business
- Failure to respond to 1 complaint(s) filed against business
- Advertising issues found by BBB
Factors that raised the rating for Sybarite Elite, Inc. include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||14|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Bryan VanAlmkerk, President Miss. J. Garrison, Manager
Vitamins & Food Supplements Online Retailer Teeth Whitening Services
Products & Services
Sybarite Elite, Inc. offers the following product(s): Adorna Cream, Bitcoin Money System, Illuminated Smiles, Muscle X Edge, Sleep Well Formula
Method(s) of PaymentMajor credit cards
Refund and Exchange PolicyWhen ordering the trial, customers can call and cancel before the 14 days ends and return the remainder to avoid being charged. Otherwise after the 14 days has already ended, we have a 30 day money back guarantee on items that are still completely sealed. Returns are subjectto a $20 restocking fee. If customers ever need replacement products we are always willing to ship replacements free of charge.
Alternate Business NamesAdorna Cream Bitcoin Money System Illuminated Smiles Muscle X Edge Sleep Well Formula
Consumers have reported confusion regarding the terms and
conditions of the company’s trial program. When placing a trial order,
consumers must pay for shipping and handling, and at the conclusion of the
trial period consumers are automatically billed on a recurring basis for future
In the course of investigation, BBB found some of the terms and conditions unclear, including return policy and cancellation of automatic billing. The return policy, as found on the company’s website, states in part:
“Product Returns: We do require you to return the product when cancelling before the trial ends. You must pay for the return, musclexedge reserves the right to refund or not refund if the product is returned, and the right to bill you if the product is returned or not.”
BBB requested clarification on the terms and conditions, however as of August 9, 2013 BBB has received no explanation regarding the return process.
Consumers are advised to be aware of all terms and conditions before entering into a trial.