BBB Business Review

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This business is not BBB accredited.

Sybarite Elite, Inc.

Phone: (860) 613-0883 Fax: (860) 613-0064 20 Tuttle Pl Ste 4, Middletown, CT 06457 http://illuminatedsmiles.com/ View Additional Web Addresses

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Description

Sybarite Elite handles multiple products. Typically each product has a 14 day trial offer available, or customers can purchase the products outright (one time purchase). When ordering our trials, we typically send a full one month supply of the product to sample for the 14 days. If customers wish to cancel they can do so before the 14 days ends and return the remainder of the product. Otherwise, after the 14 days ends customers would be charged full price for the first product and also enrolled onto the monthly membership. All of the information regarding our trials and memberships are stated on the corresponding websites.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Sybarite Elite, Inc. include:

  • 13 complaint(s) filed against business
  • Advertising issues found by BBB

Factors that raised the rating for Sybarite Elite, Inc. include:

  • Length of time business has been operating
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 5
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

1 Customer Review on Sybarite Elite, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 24, 2011 Business started: 11/24/2008 in CT Business started locally: 11/24/2008 Business incorporated 11/24/2008 in CT
Type of Entity

Corporation

Business Management
Mr. Bryan VanAlmkerk, President Miss. J. Garrison, Manager
Contact Information
Customer Contact: Miss. J. Garrison, Manager
Principal: Mr. Bryan VanAlmkerk, President
Business Category

Vitamins & Food Supplements Online Retailer Teeth Whitening Services

Products & Services

Sybarite Elite, Inc. offers the following product(s): Adorna Cream, Bitcoin Money System, Illuminated Smiles, Muscle X Edge, Sleep Well Formula

Method(s) of Payment
Major credit cards
Refund and Exchange Policy
When ordering the trial, customers can call and cancel before the 14 days ends and return the remainder to avoid being charged. Otherwise after the 14 days has already ended, we have a 30 day money back guarantee on items that are still completely sealed. Returns are subjectto a $20 restocking fee. If customers ever need replacement products we are always willing to ship replacements free of charge.
Alternate Business Names
Bitcoin Money System Illuminated Smiles Muscle X Edge Sleep Well Formula
Additional Information

Consumers have reported confusion regarding the terms and conditions of the company’s trial program. When placing a trial order, consumers must pay for shipping and handling, and at the conclusion of the trial period consumers are automatically billed on a recurring basis for future product.

In the course of investigation, BBB found some of the terms and conditions unclear, including return policy and cancellation of automatic billing. The return policy, as found on the company’s website, states in part:  

 “Product Returns: We do require you to return the product when cancelling before the trial ends. You must pay for the return, musclexedge reserves the right to refund or not refund if the product is returned, and the right to bill you if the product is returned or not.”  

BBB requested clarification on the terms and conditions, however as of August 9, 2013 BBB has received no explanation regarding the return process.  

 Consumers are advised to be aware of all terms and conditions before entering into a trial.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.