BBB Accredited Business since
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i-Health, Inc. offers the marketing and distribution of branded health and wellness products.
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A BBB Accredited Business since
BBB has determined that i-Health, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for i-Health, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Wes Parris, CEO Ms. Linda Carriero Mr. Edward Cullinane, CFO Ms. Valerie Maschio, Customer Service Mr. Nick Rini, VP Global Sales Ms. Jane Wadler, SVP, Marketing
Vitamins & Food Supplements Health & Wellness Alternative Medicine Food (Health) Supplement Stores (NAICS: 446191)
55 Sebethe Dr Ste 102
Cromwell, CT 06416 (800) 722-3476 (860) 894-1200 (800) 990-3476 Directions
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Additional Phone Numbers
- (800) 722-3476(Phone)
- (800) 990-3476(Phone)
- (860) 286-3016 (Fax)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I asked the pharmacist at ******* if this ******** was safe to take for night sweats and he said yes and also recommended the menopause weight management one as well. I took the crap as directed and started bleeding from it. I contacted the ******** *ebsite and told them about it, and a week or two later someone contacted me and said to try one more box and see if it made a difference . It not only DID nothing to help my night sweats or loss of sleep( it was supposed to help you sleep better as well), but my bleeding never stopped( and still is going on)I bought two boxes at $7.97 each for the night time and 1 box of the weight management one at $16.97. I contacted the same lady again and she asked for all te numbers off the boxes and the prices and said they were sending me a refund as well as letting the makers of the product know that it caused me to have bleeding. So I threw out the empty boxes and awaited my refund, which to this day, one and a half months later still have not recieved!!!
Desired Settlement: I want my money back like the customer service rep told me. I have contacted them via email several times since and they do not respond, plus sent emails to their corporate office and also got no response.This is just rude!!!
To whom it may concern,
My apologies for not responding to the email regarding this complaint. Simply, from the Subject Line, I thought it was a BBB Newsletter. The Subject Line copy is so long that I only read "You have a new message from the BBB serving Connecticut..." My suggestion would be in your email Subject Line to start with the word "Complaint to the BBB regarding your Business". That would have gotten my attention.
I will immediately begin to investigate this. We check website emails from consumers a number of times throughout the day, and have a policy to respond within 48 hours. I will get back to you as soon as possible.
Director of Marketing Services
BBB's Final Determination: Consumer accepted resolution offered by the business.