BBB Accredited Business since

i-Health, Inc.

Phone: (860) 894-1200 Fax: (860) 894-1485 View Additional Phone Numbers 55 Sebethe Dr Ste 102, Cromwell, CT 06416 View Additional Web Addresses

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i-Health, Inc. offers the marketing and distribution of branded health and wellness products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that i-Health, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on i-Health, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 28, 1999 Business started: 10/20/1999 Business started locally: 10/20/1999 Business incorporated 08/01/1995 in DE
Type of Entity


Business Management
Mr. Wes Parris, CEO Ms. Linda Carriero Mr. Edward Cullinane, CFO Ms. Valerie Maschio, Customer Service Mr. Nick Rini, VP Global Sales Ms. Jane Wadler, SVP, Marketing
Contact Information
Customer Contact: Ms. Valerie Maschio, Customer Service
Principal: Mr. Wes Parris, CEO
Business Category

Vitamins & Food Supplements Health & Wellness Alternative Medicine Food (Health) Supplement Stores (NAICS: 446191)

Additional Locations

  • 55 Sebethe Dr Ste 102

    Cromwell, CT 06416 (800) 722-3476 (860) 894-1200 (800) 990-3476


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/18/2016 Problems with Product/Service | Complaint Details Unavailable
3/6/2015 Guarantee/Warranty Issues | Complaint Details Unavailable
2/9/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Official site offered a sign up for a $2 off ****** ******** if you give your email address. The email arrived, but the coupon only said "OOPS, page not found." I contacted the company, they did not honor the advertising. I found complaints online from others while trying to find a way to contact the company, yet they left the coupon offer up, long after it was brought to their attention that it wasn't working. They did not follow through with the advertising, and are ignoring complaints.

Desired Settlement: A follow through of the advertising.

Business Response:

Due to current large in-store retail promotions, our on-line coupon promotions have temporarily ended. They will be back on-line again and available in a few weeks when major in-store promotions have ended. Unfortunately, *** ****** was trying to obtain a coupon right in the midst of the coupons being shut-down.

I was able to get in touch with *** ****** and offer her complimentary product for her frustration and trouble. She was satisfied with that resolution.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


****** ******

12/2/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I asked the pharmacist at ******* if this ******** was safe to take for night sweats and he said yes and also recommended the menopause weight management one as well. I took the crap as directed and started bleeding from it. I contacted the ******** *ebsite and told them about it, and a week or two later someone contacted me and said to try one more box and see if it made a difference . It not only DID nothing to help my night sweats or loss of sleep( it was supposed to help you sleep better as well), but my bleeding never stopped( and still is going on)I bought two boxes at $7.97 each for the night time and 1 box of the weight management one at $16.97. I contacted the same lady again and she asked for all te numbers off the boxes and the prices and said they were sending me a refund as well as letting the makers of the product know that it caused me to have bleeding. So I threw out the empty boxes and awaited my refund, which to this day, one and a half months later still have not recieved!!!

Desired Settlement: I want my money back like the customer service rep told me. I have contacted them via email several times since and they do not respond, plus sent emails to their corporate office and also got no response.This is just rude!!!

Business Response:

To whom it may concern,

My apologies for not responding to the email regarding this complaint. Simply, from the Subject Line, I thought it was a BBB Newsletter. The Subject Line copy is so long that I only read "You have a new message from the BBB serving Connecticut..."  My suggestion would be in your email Subject Line to start with the word "Complaint to the BBB regarding your Business". That would have gotten my attention.

I will immediately begin to investigate this. We check website emails from consumers a number of times throughout the day, and have a policy to respond within 48 hours. I will get back to you as soon as possible.


******* *******

Director of Marketing Services


Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.


*** ***

They have already taken care of this

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on i-Health, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)