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In Connecticut

BBB Accredited Business since

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Description

i-Health, Inc. offers the marketing and distribution of branded health and wellness products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that i-Health, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for i-Health, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: September 28, 1999 Business started: 10/20/1999 Business started locally: 10/20/1999 Business incorporated: 08/01/1995 in DE
Type of Entity

Corporation

Business Management
Mr. Wes Parris, CEO Ms. Linda Carriero Mr. Edward Cullinane, CFO Ms. Valerie Maschio, Customer Service Mr. Nick Rini, VP Global Sales Ms. Jane Wadler, SVP, Marketing
Contact Information
Customer Contact: Ms. Valerie Maschio, Customer Service
Principal: Mr. Wes Parris, CEO
Business Category

Vitamins & Food Supplements Health & Wellness Alternative Medicine Food (Health) Supplement Stores (NAICS: 446191)


Additional Locations

  • 55 Sebethe Dr Ste 102

    Cromwell, CT 06416 (800) 722-3476 (860) 894-1200 (800) 990-3476

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Phone Numbers

  • (800) 722-3476(Phone)
  • (800) 990-3476(Phone)
  • (860) 286-3016 (Fax)
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Complaint Detail(s)

12/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I asked the pharmacist at ******* if this ******** was safe to take for night sweats and he said yes and also recommended the menopause weight management one as well. I took the crap as directed and started bleeding from it. I contacted the ******** *ebsite and told them about it, and a week or two later someone contacted me and said to try one more box and see if it made a difference . It not only DID nothing to help my night sweats or loss of sleep( it was supposed to help you sleep better as well), but my bleeding never stopped( and still is going on)I bought two boxes at $7.97 each for the night time and 1 box of the weight management one at $16.97. I contacted the same lady again and she asked for all te numbers off the boxes and the prices and said they were sending me a refund as well as letting the makers of the product know that it caused me to have bleeding. So I threw out the empty boxes and awaited my refund, which to this day, one and a half months later still have not recieved!!!

Desired Settlement: I want my money back like the customer service rep told me. I have contacted them via email several times since and they do not respond, plus sent emails to their corporate office and also got no response.This is just rude!!!

Business Response:

To whom it may concern,

My apologies for not responding to the email regarding this complaint. Simply, from the Subject Line, I thought it was a BBB Newsletter. The Subject Line copy is so long that I only read "You have a new message from the BBB serving Connecticut..."  My suggestion would be in your email Subject Line to start with the word "Complaint to the BBB regarding your Business". That would have gotten my attention.

I will immediately begin to investigate this. We check website emails from consumers a number of times throughout the day, and have a policy to respond within 48 hours. I will get back to you as soon as possible.

Sincerely,

******* *******

Director of Marketing Services

 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

*** ***


They have already taken care of this

BBB's Final Determination: Consumer accepted resolution offered by the business.

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