This business is not BBB accredited.
Phone: (203) 565-5954 View Additional Phone Numbers 521 Shadduck Rd, Middlebury, CT 06762
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GameTruck of Connecticut offers mobile video gaming for birthday parties, as well as educational and corporate events.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for GameTruck of Connecticut include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Gilbert Poon, Owner
Video Games - Rent & Lease Party Plans - In-Home Party Planning
Alternate Business NamesGameTruck of CT
THIS LOCATION IS NOT BBB ACCREDITED
521 Shadduck Rd
Middlebury, CT 06762 (203) 565-5954 (888) 602-4263 Directions
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Additional Phone Numbers
- (888) 602-4263(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I booked a party for my sons 10th birthday party so naturally there are going to be very excited children attending this party. The time it was to run was from 5:30 - 7:30 p.m. On Saturday October 31, 2015. The man running the party called me and told me he would be there between 5:15-5:20 he arrived on time we paid the $375 in cash to him (his name is Alex) the party began! I was in the truck at one point checking in on the kids and making sure everything was ok when I observed Alex being very rude and disrespectful to one of the children who was very excited about the game that was put on! This child was reaching for the controller and very rudely Alex tells him " I don't give controllers to kids who reach for them" the child stopped reaching instantly, as Alex set up the game the child said to him " oh I know how to do that and Alex said to him " that's good for you I'm happy you do" but in a very mean sarcastic way and started muttering things under his breath and shaking his head. I was so angered by this I got off of the truck and immediately called the number they have for game truck and spoke to one of the customer service reps and they assured me I would get a phone call from the owner of that truck either that night or definitely on Sunday and here we are on Wednesday and still I have not heard from him. I have called and left messages and sent emails even spoke to another manager of another area! I would like a full refund as I am not satisfied with the entire experience! I don't understand why emails were answered before the party quickly or in a timely fashion but now that they have my money he can't take 2 mins and call me to follow up with my complaint
Desired Settlement: I would like a full refund of the $375 I paid and I want to be done with this whole thing.
I've spoken to Alex, and the major points to make in response to this are that the child in question had already done that exact same thing, several times, and had exited the game or gone into the wrong menu. This happening again and again takes time away from other children who might need help. Alex, being the new father of a 1 year old, was totally sleep deprived, and he understood how his lack of sleep could read as sarcasm or rudeness. That said, he had several comments directed at him by children about how much fun they were having! He also said the birthday boy left the truck with a huge smile on his face and a free light up gametruck bracelet which he seemed very excited about. If she wanted a refund or was having issues with the gamecoach she probably should have talked to him about it. I had several issues with my email which, very unfortunately, made me miss her messages. I had no missed calls from her or any voicemails. I wonder if she was calling the wrong phone number. I emailed and called her before this complaint was filed, but received no response. As it stands right now she wants a full refund on a party which was completed, the children were verbal about having a good time, and the birthday boy left smiling and excited. I am not willing to give a refund to her. If she wants a discount on future parties that is something I would be willing to discuss.