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The Priceline Group provides online travel services in 160 countries in Europe, the Americas, the Asia Pacific region, the Middle East and Africa. The Group is composed of four primary brands -,, and also operates the retail website.

Through, consumers can book hotel rooms, rental cars, airline tickets, vacation packages and cruises on a published-price basis. Changes and cancellations of these bookings are subject to the policies of the chosen hotel, airline, rental car company or cruise line. also offers a Name Your Own PriceĀ® service for hotels, rental cars and airline tickets. Consumers bid on these products and receive itinerary details if their bid is accepted. All Name Your Own Price sales are non-changeable and non-cancellable once a bid is accepted, so consumers should read all rules and carefully consider their bid amount before submitting.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Priceline Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Priceline Group include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3107 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

3107 complaints closed with BBB in last 3 years | 1027 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 613
Billing/Collection Issues 360
Delivery Issues 35
Guarantee/Warranty Issues 111
Problems with Product/Service 1988
Total Closed Complaints 3107

Customer Reviews Summary Read customer reviews

1 Customer Review on The Priceline Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 30, 1998 Business started: 07/30/1998 Business started locally: 07/30/1998 Business incorporated: 07/30/1998 in DE
Type of Entity


Business Management
Ms. Netta Dangelo, Consumer Relations Manager Mr. Jeffrey H. Boyd, President & CEO
Contact Information
Principal: Ms. Netta Dangelo, Consumer Relations Manager
Business Category

Travel Agencies & Bureaus Travel Agencies (NAICS: 561510)

Alternate Business Names Inc. Traveljigsaw

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