BBB Business Review
BBB Accredited Business since
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The Priceline Group provides online travel services in 160 countries in Europe, the Americas, the Asia Pacific region, the Middle East and Africa. The Group is composed of four primary brands - Booking.com, priceline.com, Agoda.com and Rentalcars.com. Priceline.com also operates the Lowestfare.com retail website.
Through priceline.com, consumers can book hotel rooms, rental cars, airline tickets, vacation packages and cruises on a published-price basis. Changes and cancellations of these bookings are subject to the policies of the chosen hotel, airline, rental car company or cruise line. Priceline.com also offers a Name Your Own Price® service for hotels, rental cars and airline tickets. Consumers bid on these products and receive itinerary details if their bid is accepted. All Name Your Own Price sales are non-changeable and non-cancellable once a bid is accepted, so consumers should read all rules and carefully consider their bid amount before submitting.
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A BBB Accredited Business since
BBB has determined that The Priceline Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Priceline Group include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3096 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1961|
|Total Closed Complaints||3096|
Type of Entity
Business ManagementMs. Netta Dangelo, Consumer Relations Manager Mr. Jeffrey H. Boyd, President & CEO
Travel Agencies & Bureaus Travel Agencies (NAICS: 561510)