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Find a Location

Priceline.com LLC has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Priceline.com LLC

      800 Connecticut Ave Norwalk, CT 06854-1631

      BBB Accredited Business
    • Priceline.com LLC

      800 Connecticut Ave Ste 3W01 Norwalk, CT 06854-1628

      BBB Accredited Business
    • Priceline.com LLC

      800 Connecticut Avenue Extended Norwalk, CT 06854

      BBB Accredited Business
    • Priceline.com LLC

      5 High Ridge Park Stamford, CT 06905

      BBB Accredited Business
    • Priceline.com LLC

      800 Connecticut Avenue Norwalk, CT 06854

      BBB Accredited Business

    Business ProfileforPriceline.com LLC

    Travel Agency
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 2,408 Customer Reviews

    Customer Complaints

    8,004 complaints closed in last 3 years

    2,564 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/30/1998

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Priceline.com, part of The Priceline Group [NASDAQ: PCLN], gives leisure travelers multiple ways to save on their airline tickets, hotel rooms, rental cars, vacation packages and cruises.  


    Business Details

    This is a multi-location business.

    Find a Location

    Priceline.com LLC has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Priceline.com LLC

        800 Connecticut Ave Norwalk, CT 06854-1631

        BBB Accredited Business
      • Priceline.com LLC

        800 Connecticut Ave Ste 3W01 Norwalk, CT 06854-1628

        BBB Accredited Business
      • Priceline.com LLC

        800 Connecticut Avenue Extended Norwalk, CT 06854

        BBB Accredited Business
      • Priceline.com LLC

        5 High Ridge Park Stamford, CT 06905

        BBB Accredited Business
      • Priceline.com LLC

        800 Connecticut Avenue Norwalk, CT 06854

        BBB Accredited Business
      Headquarters
      800 Connecticut Ave, Norwalk, CT 06854-1631
      BBB File Opened:
      7/30/1998
      Years in Business:
      25
      Business Started:
      7/30/1998
      Business Started Locally:
      7/30/1998
      Business Incorporated:
      4/1/2014
      Accredited Since:
      7/30/1998
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Getaroom.com
      Business Management
      • Ms. Marcie Pelletier, Product Manager
      • Mr. Brett Keller, CEO
      • Mr. Frank Berumen, Senior Manager
      Contact Information

      Principal

      • Mr. Brett Keller, CEO

      Customer Contact

      • Ms. Marcie Pelletier, Product Manager
      Additional Contact Information

      Fax Numbers

      • (203) 299-8918
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Need help planning a trip? How to find a good travel agent

      Customer Complaints

      8,004 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/17/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      Hi, I accidentally put the wrong reservation dates and they're saying they cannot change it or refund me or cancel the reservations and remake them or anything I've even spoke to the supervisor and they won't help me with anything. I thought this was an accredited business and I'm not sure it just seems like someone could've given me help especially with The hotel being you know witness to me not doing anything trying to get over on the company but the hotel themselves cannot help me because they didn't take the payment which is understandable but I'm not understanding why Priceline will take my money and then know that I have a mistake for one day and just allow me to miss the one day not offer me any Anything and just leave me with the state and I've been an ongoing customer when they see in the system as well that I've already was booked for one of the days that I rebooked so you can already see on the system on my account under my name that is the mistake And they still will not change it
      Read More

      Customer Reviews

      2,408 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jeff D

      1 star

      04/19/2024

      False price shown on rental listing. Adding fees that are non refundable after rental purchase

      Local BBB

      BBB Serving Connecticut

      BBB Reports On

      BBB reports on known marketplace practices.

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