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Priceline.com, part of The Priceline Group
[NASDAQ: PCLN], gives leisure travelers multiple ways to save on their airline
tickets, hotel rooms, rental cars, vacation packages and cruises. In
addition to getting compelling published prices, travelers can take advantage
of priceline.com’s famous Name Your Own Price® service, which can deliver the
lowest prices available, or the recently added Express Deals®, where travelers
can take advantage of hotel discounts without bidding.
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A BBB Accredited Business since
BBB has determined that Priceline.com LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Priceline.com LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2966 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1721|
|Total Closed Complaints||2966|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||39|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Netta Dangelo, Consumer Relations Manager Mr. Paul Hennessy, CEO Mr. Steve Stockman, SVP of Operations
Travel Agencies & Bureaus Travel Agencies (NAICS: 561510)