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BBB Accredited Business since LLC

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Phone: (800) 774-2354 Fax: (203) 299-8918 View Additional Phone Numbers 800 Connecticut Ave, Norwalk, CT 06854

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description, part of The Priceline Group
[NASDAQ: PCLN], gives leisure travelers multiple ways to save on their airline
tickets, hotel rooms, rental cars, vacation packages and cruises.  In
addition to getting compelling published prices, travelers can take advantage
of’s famous Name Your Own Price® service, which can deliver the
lowest prices available, or the recently added Express Deals®, where travelers
can take advantage of hotel discounts without bidding.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2658 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2658 complaints closed with BBB in last 3 years | 782 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 707
Billing/Collection Issues 354
Delivery Issues 59
Guarantee/Warranty Issues 78
Problems with Product/Service 1460
Total Closed Complaints 2658

Customer Reviews Summary Read customer reviews

75 Customer Reviews on LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 73
Total Customer Reviews 75

Additional Information

BBB file opened: July 30, 1998 Business started: 07/30/1998 Business started locally: 07/30/1998 Business incorporated 04/01/2014 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Netta D'Angelo, Consumer Relations Manager Mr. Paul Hennessy, CEO Mr. Steve Stockman, SVP of Operations
Contact Information
Principal: Ms. Netta D'Angelo, Consumer Relations Manager
Business Category

Travel Agencies & Bureaus Travel Agencies (NAICS: 561510)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.