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      Country
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          Find a Location

          Town Fair Tire Centers, Inc. has 42 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforTown Fair Tire Centers, Inc.

            Tire Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.34/5stars

            Average of 42 Customer Reviews

            Customer Complaints

            98 complaints closed in last 3 years

            40 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/29/1994

            Years in Business: 58

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers tire sales, tire repair services, tire installations, and seasonal changeovers.

            Products & Services

            Winter Tires, Wheels, Rebate Tires, Wheel Alignment

            Business Details

            This is a multi-location business.

            Find a Location

            Town Fair Tire Centers, Inc. has 42 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              5/6/1994
              Years in Business:
              58
              Business Started:
              1/1/1966
              Business Started Locally:
              1/1/1996
              Business Incorporated:
              1/31/1961
              Accredited Since:
              4/29/1994
              Type of Entity:
              Corporation
              Business Management
              • Mr. Neil Mellen, President
              • Mr. Rich Allen, Customer Service Specialist
              • Ms. Pam Koss, Manager
              Contact Information

              Principal

              • Mr. Neil Mellen, President

              Customer Contact

              • Mr. Rich Allen, Customer Service Specialist
              Additional Contact Information

              Fax Numbers

              • (203) 466-2663
                Primary Fax
              • (203) 467-3610
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: A buyer’s guide to purchasing tires

              Customer Complaints

              98 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/12/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I went to Town Fair Tire Center at ** **** **** ***** ***** ***** *********** on January 6, 2024 for brand new tires and an alignment. When they finished the job, they gave me a receipt of summary of what they did except I did not get the alignment report. When I asked them for that alignment report, they told me that their printer does not work and that I could come back the following week to get that alignment report. Now right there, that was a red flag for me telling me that they did not do an alignment on my car at all even though they charged me for it. I still have the invoice and receipts of all of the jobs that they did. When I came back the following week for that alignment report, they told me that they cannot go back and print out that report for me. Instead they told me that they have to put my car on the ramp again in order to get that alignment report. All of these processes did not take more than 4 minutes. How is that possible? The problem that I have right now is that I have a strange and uneven tear and wear marks on all of my tires all around which tells me, again, that they did not do an alignment at all. At this point, it leaves me no choice but to take my car to another car shop and pay once again for that alignment. Please note, I will also file a complaint with consumer protection and every other state agency that is available to me. My tires are only a little over a month old and it shows that there is uneven tear and wear all around the tires. Like I said, I will seek help about this with every state agency that is available to me. Once again, everything that I stated in this complaint, I do have proof, invoice, and receipts. I also have pictures of these uneven wears on my tires.
              Read More

              Customer Reviews

              42 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Hongnian G

              02/16/2024

              What they did is much lower than what they promised. 1. I went to their business to replace my flat tire. I requested the cheapest tire and they promised it was the lowest and would do the price match if not. They charged me $319 but it was not the cheapest in their business. But I did find that it is not the lowest the price, not only on their website but also from other business. 2. They also promised me that I could return their tire if it does not show well. After replacing with their, I did feel some shaking and uncomfortable, especially after they rejected my price match. 3. I have been the long term customer of Town Fair Tire since 20 years ago. Every time I have the life time insurance for the tires I purchased from Town Fair Tire but this time. I have to pay extra money for the limited insurance. I do not know why their service is going down so quickly recently. Best, ******** ***

              Local BBB

              BBB Serving Connecticut

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