BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Business Review

BBB Accredited Business since

Bridgestone Retail Operations, LLC

Additional Locations

Phone: (860) 613-2901 Fax: (860) 613-0222 View Additional Phone Numbers 136 Berlin Rd Ste 117, Cromwell, CT 06416

BBB Business Reviews may not be reproduced for sales or promotional purposes.


According to information in BBB files, this company operates a chain of more than 1,700 company-owned automotive tire and service stores throughout the United States.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bridgestone Retail Operations, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Bridgestone Retail Operations, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 32 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 26
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bridgestone Retail Operations, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1985 Business started: 01/01/1900 Business started locally: 01/01/1900 Business incorporated: 12/20/2001 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle, State of CT Dept. of
60 State St, Wethersfield CT 06109
Phone Number: (860) 263-5055

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jerry Lott, Director Consumer Affairs Mr. Dan Artzerounian, District Manager Mr. Dave Blais, Manager Mr. Robert Brophy, Manager Mr. Frank Carbone, Manager Mr. Gary Carella, Manager Mr. John Cronin, Manager Mr. Frank DeGrasse, Manager Mr. Roger Gabriel, Manager Mr. Dennis Garafola, Manager Mr. Michael Geltman, Manager Mr. Rich Korda Mr. Abe Lami, Manager Mr. Perry Mastrobattisto, Manager Mr. Ian Merrick, Manager Mr. Frank Mingel, Manager Mr. Joe Novello, Manager Mr. Bryan O'Kelly, Manager Mr. Joao Outeiro, Manager Mr. Brian Papp, Manager Mr. Bill Perdue, Chief Operating Officer Mr. Bob Petrucelli, District Manager Mr. Christopher Petrucelli, Manager Ms. Carol Tate, District Office Manager Mr. Scott Thyrring, Manager Mr. Terrence Towers, Manager Mr. Matthew Vece, Manager Mr. Marc Veillette, Manager Mr. Pawel Wieczerzak, Manager Mr. Scott Zimmerman, Manager
Contact Information
Principal: Mr. Jerry Lott, Director Consumer Affairs
Business Category

Tire Dealers Auto Inspection Stations Auto Repair & Service Brake Service Parking Facilities Tire Retread & Repair Auto Repair & Service - Equipment & Supplies Battery Supplies Tire Distributors & Manufacturers Battery Repairing & Rebuilding Tire Dealers (NAICS: 441320)

Alternate Business Names
Firestone Complete Auto Care & Tires Plus
Business Management

Dan Artzerounian, District Manager at (860)613-2901.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations