BBB Business Review

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This business is not BBB accredited.

Ticket Software, LLC

Find a Location

Phone: (860) 644-4000 Fax: (860) 812-2274 View Additional Phone Numbers 75 Gerber Rd E, South Windsor, CT 06074 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


According to the business, it provides software sales and support for event ticket resellers; and it is an online marketplace which facilitates transactions between primary and secondary ticket sellers and ticket buyers.

This business promotes the sale of tickets in the secondary market through "Affiliate Program" agreements with other ticket resellers who operate independent websites, under different names. These affiliates' websites post that they are "Powered By: TicketNetwork Direct" or "TicketNetwork Direct Trusted Merchant."

Lastly, this business uses paid internet advertising through search engines to promote the sites.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Ticket Software, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 111 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

111 complaints closed with BBB in last 3 years | 47 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 29
Billing/Collection Issues 12
Delivery Issues 13
Guarantee/Warranty Issues 2
Problems with Product/Service 55
Total Closed Complaints 111

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Ticket Software, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: March 08, 2002 Business started: 03/08/2002 Business started locally: 03/08/2002 Business incorporated 03/08/2002 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kristine Pyzynski, Legal Assistant Mr. Daniel Pullium, Director of Government Relations Mr. Don Vaccaro, President & CEO
Contact Information
Customer Contact: Valerie Lentz, Legal Assistant
Principal: Ms. Kristine Pyzynski, Legal Assistant
Business Category

Ticket Sales - Events

Alternate Business Names TicketLiquidator TicketNetwork Direct Ticketnetwork Point-of-sale TicketNews
Additional Information

Consumers should be aware that prices for tickets purchased on the secondary market can be significantly higher than the ticket's actual face value.

BBB recommends that potential customers thoroughly review and understand the policies on pricing, cancellation, refunds and service fees before making a commitment to purchase.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.