BBB Business Review
This Business is not BBB accredited
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This company is an online secondary market ticket broker.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Metro Entertainment, Inc. include:
- 240 complaints filed against business
Factors that raised the rating for Metro Entertainment, Inc. include:
- Length of time business has been operating.
- Response to 240 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||116|
|Total Closed Complaints||240|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Donald J. Vaccaro, President/CEO Customer Service Dept. Ms. Andra Mazur, Counsel Metro's Legal Dept. Ms. Kristine Pyzynski, Legal Assistant
Ticket Sales - Events
Alternate Business NamesTickets Plus
Donald Vaccaro, President of Metro Entertainment, Inc. doing business as TicketsPlus.com is also the principal of Ticket Software, LLC and TicketNetwork, Inc.
BBB maintains a separate report on Ticket Software, LLC and TicketNetwork, Inc. The report may be obtained by calling 203-269-2700 extension 2, or by logging onto BBB's website at www.bbb.org.