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This Business is not BBB accredited

Metro Entertainment, Inc.

Phone: (888) 306-5968 Fax: (860) 870-2528 75 Gerber Rd E, South Windsor, CT 06074 View Additional Email Addresses http://www.metroentertainment.com View Additional Web Addresses

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Description

This company is an online secondary market ticket broker.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Metro Entertainment, Inc. include:

  • 260 complaints filed against business

Factors that raised the rating for Metro Entertainment, Inc. include:

  • Length of time business has been operating.
  • Response to 260 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

260 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 89
Billing/Collection Issues 31
Delivery Issues 12
Guarantee/Warranty Issues 5
Problems with Product/Service 123
Total Closed Complaints 260

Additional Information

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BBB file opened: March 13, 2009 Business started: 05/16/1988 Business started locally: 05/16/1988 Business incorporated: 05/16/1988 in CT
Type of Entity

Corporation

Business Management
Mr. Donald J. Vaccaro, President/CEO Customer Service Dept. Ms. Andra Mazur, Counsel Metro's Legal Dept. Ms. Kristine Pyzynski, Legal Assistant
Contact Information
Customer Contact: Ms. Kristine Pyzynski, Legal Assistant
Principal: Mr. Donald J. Vaccaro, President/CEO
Business Category

Ticket Sales - Events

Alternate Business Names
Tickets Plus
Business Management

Donald Vaccaro, President of Metro Entertainment, Inc. doing business as TicketsPlus.com is also the principal of Ticket Software, LLC and TicketNetwork, Inc.

BBB maintains a separate report on Ticket Software, LLC and TicketNetwork, Inc. The report may be obtained by calling 203-269-2700 extension 2, or by logging onto BBB's website at www.bbb.org.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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Additional Email Addresses

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