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BBB Business Review

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Click for BBB Rating on Charter Communications Inc.

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Charter Communications, Inc. offers a full range of advanced communication services, including video, high-speed internet, and telephone.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Charter Communications Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Charter Communications Inc.. BBB of E. Missouri & S. Illinois has the full report as that BBB handles all complaints for Charter Communications Inc..


Additional Information

BBB file opened: November 02, 1995 Business started: 12/01/1992 Business started locally: 12/01/1992 Business incorporated 11/03/1999 in MO
Type of Entity

Corporation

Business Management
Mr. Neal Smit, President & CEO Kenny Burgess, Customer Service Mr. Michael Henry, Customer Care Escalation Manager
Contact Information
Customer Contact: Mr. Michael Henry, Customer Care Escalation Manager
Principal: Mr. Neal Smit, President & CEO
Business Category

Television - Cable, CATV & Satellite Television Broadcasting (NAICS: 515120)

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.