Business ProfileforJuliano’s Pool and Spa

We received an in ground pool that started last May. When the filter was connected to the pool it has never run correctly. I have contacted them multiple times . They come out and get the skimmer lines working right and then two days later or the next day, the skimmer line have almost no movement. We paid for the oxenganted pool pump filtration system and we have bee running the pool as a full chlorine system. We clean the filter once a week and add the DE to the system. I would like to have the filter replaced with a sand filter, since there is something wrong with it and they won’t come and fix it. There is nothing wrong with the lines since the last time they were out, they had them spinning correctly. I do owe them a balance of about 2000.00 out of 110,000.00 that they were paid. They said they will not come out due to the balance. They are also saying it’s not covered. I had them come out 2 times last summer and I have called every month this summer. When they finally came out the last week of July Chris said that both issues were covered under warranty (the filter and replacing lights). I then received a bill for over three hundred dollars. I just want my pool filtration system to work correctly, which it NEVER has and if it can’t be, the to replace it with a sand filter.