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BBB Business Review

BBB Accredited Business since

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Description

All American Custom Pools & Spas, Inc. offers complete pool and spa sales, installation, service, parts, supplies and maintenance. Service division offers openings and closings, drain and acid wash, sandblasting, tile work, coping, vinyl liner replacements, multicoat deck finishes, concrete and deck work, pumps/filters/heaters, covers, underground pipes and repairs, artisan masonry and filter systems/pumps.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that All American Custom Pools & Spas, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for All American Custom Pools & Spas, Inc. include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Information

top
BBB file opened: June 16, 1992 Business started: 01/01/1977 Business started locally: 01/01/1977 Business incorporated: 10/19/1987 in CT
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Environmental Protection, Dept. of
79 Elm Street, Hartford CT 06106
www.ct.gov/dep/site/default.asp
Phone Number: (860) 424-3000
dep.webmaster@po.state.ct.us

Type of Entity

Corporation

Business Management
Mr. David Coonan, General Manager Mr. John C. Romano, C.E.O. Ms. Kristrun Romano, C.F.O.
Contact Information
Principal: Mr. David Coonan, General Manager
Customer Contact: Ms. Kristrun Romano, C.F.O.
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Service & Repair Spas & Hot Tubs - Dealers Pumps - Service & Repair Concrete Contractors Mason Contractors Patio & Deck Builders All Other Specialty Trade Contractors (NAICS: 238990)

Alternate Business Names
All American Pools & Spa
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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