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BBB Business Review

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BBB Accredited Business since

A-1 Pools & Spas Corporation

Phone: (203) 888-5915 Fax: (203) 888-2215 131 Oxford Rd, Oxford, CT 06478

BBB Business Reviews may not be reproduced for sales or promotional purposes.


For over 33 years serving most of New Haven & Fairfield counties, we are proud to say we employ only professionally trained & experienced service technicians for all of your pool service needs. Whether it be a brand new custom built in-ground pool or renovation of an existing pool, pool opening or closing, or even a simple plumbing repair, A-1 Pools & Spas service technicians do it all when it comes to all of your pool needs.

We chose and live by our slogan "When Quality Counts" because we believe when it comes to your backyard quality and overall experience in our industries that we service should matter most to you. "We treat every install or renovation like it is our own yard." - Owner, Mario Capela.

Our fully stocked retail store finds ways of enhancing your backyard paradise as well with Big Green Egg's & La Z Boy Spas, and for the cold weather months a fine selection of hearth products. See our showroom today!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that A-1 Pools & Spas Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A-1 Pools & Spas Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A-1 Pools & Spas Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 19, 2003 Business started: 04/01/1983 Business started locally: 04/01/1983
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity

Sole Proprietorship

Business Management
Mr. Mario F. Capela, Owner Mr. Josh Miller, Store Manager
Contact Information
Principal: Mr. Mario F. Capela, Owner
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Equipment & Supplies Swimming Pool Service & Repair Swimming Pools - Leak Detection & Repair Fireplace Equipment - Retail Spas & Hot Tubs - Dealers All Other Specialty Trade Contractors (NAICS: 238990)

Hours of Operation
M: 9:00 AM - 6:00 PM
T: 9:00 AM - 6:00 PM
W: 9:00 AM - 6:00 PM
Th: 9:00 AM - 6:00 PM
F: 9:00 AM - 6:00 PM
S: 9:00 AM - 5:00 PM
Su: 10:00 AM - 2:00 PM
Method(s) of Payment
Visa, MasterCard, Discover, Cash, Personal Checks

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.