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BBB Business Review

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BBB Accredited Business since

Mainline Energy Systems, Inc.

Phone: (860) 429-9663 Fax: (860) 429-9900 591 Ference Rd, Ashford, CT 06278 http://www.mainlinehs.com


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Description

Mainline Energy Systems, Inc. offers retail, parts distribution and services of alternative heating systems for residential and small commercial consumers. Products include but are not limited to wood stoves and inserts, pellet stoves, gas stoves, fireplaces, boiler and more. We also perform energy audits to identify home comfort issues and provide insulation services. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mainline Energy Systems, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mainline Energy Systems, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Mainline Energy Systems, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 10, 2003 Business started: 01/13/1995 in MA Business started locally: 01/13/1995 Business incorporated 07/26/2014 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Motor Vehicle, State of CT Dept. of
60 State St, Wethersfield CT 06109
www.ct.gov/dmv
Phone Number: (860) 263-5055
mail@dmvct.org

Type of Entity

Corporation

Business Management
Mr. Michael R Wytenus, President
Contact Information
Principal: Mr. Michael R Wytenus, President
Business Category

Stoves - Wood, Coal Energy Audits Boilers - New & Used Heating Equipment Contractors - Solar Energy Heating Contractors Contractor - Insulation Generators - Electric Fireplaces Warm Air Heating and Air-Conditioning Equipment and Supplies Merchant Wholesalers (NAICS: 423730)

Products & Services

Mainline Energy Systems, Inc. sells the following brand(s): Central Boiler, Hampton, Harman, Hearthstone, Heatilator, Mendota, Regency, Vermont Castings

Method(s) of Payment
Cash, Check and Credit Card
Refund and Exchange Policy
See in store Company policy
Alternate Business Names
Mainline Heating & Supply
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.