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          Dean's Stove & Spa, LLC has 1 locations, listed below.

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            Business ProfileforDean's Stove & Spa, LLC

            Wood Stoves
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/23/2017

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Dean's Stove & Spa, LLC offers the sale, service, and repair of stoves, fireplaces, inserts, and outdoor furniture.

            Business Details

            BBB File Opened:
            10/25/1991
            Years in Business:
            44
            Business Started:
            6/30/1979
            Business Incorporated:
            5/17/1999
            Accredited Since:
            10/23/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Dean Michanczyk, CEO/Owner
            • Mr. Bruno Ferreira, Manager
            Contact Information

            Principal

            • Mr. Dean Michanczyk, CEO/Owner

            Customer Contact

            • Mr. Bruno Ferreira, Manager
            Additional Contact Information

            Email Addresses

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/05/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            11/17/2022 Dean's Stove and Spa was suppose to pull a permit for installation of 2 pellet stoves and charged me $200.00 to do this. It was never done and I went to town hall today to verify this and she didn't have any record of this so if my house catches fire I am not covered because they were never inspected and signed off of. I would like this situation rectified and have the stoves inspected and have them pull the permit, I was also there today and I asked her if the permit was pulled and she assured me it was.
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            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ann D

            1 star

            12/01/2023

            This was the absolute worst buying experience I have ever had. I’ve done business with Dean’s Stove and Spa for several year and purchased two wood stoves and a pellet stove. I’m disgusted. First, they didn’t call the numbers we gave them to let us know the stove was ready. They called a phone number from15 years ago and left a message saying the date of delivery. So, on the day they showed up with us having no notice and no way to cool down the stove, so they said they would come back in between 11 and 1. At 3:30 they showed up. They brought the new stove in , took out the old stove….and then told us that a part was missing and they didn’t know when it would be in. (Heat shield so we could heat our long house of 70 feet.). I called the store furious that they brought a stove that wasn’t complete. At that time she said the part was in, but they wouldn’t be able to get it out to me, so I should come by and get it. (Mind you there was a 350$ delivery fee.). I asked them why they would deliver an incomplete product. They were like, oh it will still work, you just can’t use the blower (my entire reason for getting the stove was because it had one.). I let them know how poor their service was, they just didn’t care. They did offer 50$ off the delivery at this point, but driving more than an hour wasn’t worth it. The So, I picked up the part (40 minutes away each way) then the next day my husband found out that the stove hasn’t been put together correctly and had many incorrectly installed pieces. Although we didn’t order installation we were told the product would be all put together, It‘s not. Not even close, I‘m not even sure it works as the air control isn’t working. It shouldn’t be this bad. We shouldn’t have to assemble this!!! (We do know how to connect the pipes, which was all we were told we would need to connect.)

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