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          Logo Sportswear, Inc. has 1 locations, listed below.

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            Business ProfileforLogo Sportswear, Inc.

            Retail Sportswear
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/28/2015

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Logo Sportswear, Inc offers online sales of custom sportswear and apparel.

            Business Details

            BBB File Opened:
            5/27/1997
            Years in Business:
            28
            Business Started:
            1/1/1996
            Business Incorporated:
            4/29/2015
            Accredited Since:
            9/28/2015
            Type of Entity:
            Corporation
            Alternate Business Name
            • Logosportswear.com
            Hours of Operation

            Primary

            M:
            8:00 AM - 7:00 PM
            T:
            8:00 AM - 7:00 PM
            W:
            8:00 AM - 7:00 PM
            Th:
            8:00 AM - 7:00 PM
            F:
            8:00 AM - 7:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Jessica Gullo, Senior Director
            • Mr. Patrick Cerreta, President
            Contact Information

            Principal

            • Mr. Patrick Cerreta, President

            Customer Contact

            • Ms. Jessica Gullo, Senior Director
            Additional Contact Information

            Email Addresses

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/01/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On April 27, 2023 I purchased 50 ***** **** ******* hats with our nonprofit's logo embroidered on the front from Logo Sportswear. Logo Sportswear sent me a Virtual Design Proof to approve. I reviewed the proof and it had the correct colors of our logo and submitted my approval. Approximately, 10 days later I received the hats in the mail. Unfortunately, the color of the embroidery in the hats did *not* match the color in the Virtual Design Proof I had approved. The color of the embroidery in the proof is cyan blue and the color of the embroidery in the hats I received is a royal blue shade (see pictures). I initially called to let them know about their mistake. They said they would respond by email and then offered a 10% refund. I emailed them pictures to show the Virtual Design Proof did not match the hats I received. I was then told there was nothing more they could do. Next, I asked to speak with the supervisor. The supervisor responded it was my fault for approving the proof, but also offered an additional 15% refund. I resent the pictures showing what I received was *different* from the proof I approved. I requested a full refund or replacement of the hats with the correct color. She claimed the colors were identical because this is the thread color their computer software said to use. She again claimed it was my fault if I did not like the color I received. And finally she tried to claim the reason the proof doesn't match the product is because of the "lighting" in the picture. I have included a second picture to show it is not the lighting. The proof I approved is NOT the product I received. Whether Logo Sportswear needs to get better computer software or have a quality control check in place to actually view the physical product is not the customer's responsibility. We are a small nonprofit trying to make a positive impact in the world. This whole interaction with Logo Sportswear has been so dishonest and unethical.
            Read More

            Customer Reviews

            0 Customer Reviews

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            BBB Serving Connecticut

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