BBB Logo

Better Business Bureau ®
Start With Trust®

This Business is not BBB accredited

Coast to Coast Sports, LLC

Phone: (866) 447-6881 157 Chase Hollow Ln, Glastonbury, CT 06033 ! There is an alert on Coast to Coast Sports, LLC !

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Coast to Coast Sports, LLC offers retail sporting goods.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Coast to Coast Sports, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 09, 2011 Business started: 01/02/1995 Business started locally: 01/02/1995 Business incorporated: 02/05/2007 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ernie May, National Sales Director
Contact Information
Principal: Mr. Ernie May, National Sales Director
Business Category

Sporting Goods - Retail Sportswear - Retail

Alternate Business Names

Additional Locations


    157 Chase Hollow Ln

    Glastonbury, CT 06033


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


According to company management, Coast to Coast Sports, LLC is no longer in operation. The firm is in transition, eventually to be taken over by a business in Toronto, Canada. Due to the fact that the company no longer operates in Connecticut, BBB in Wallingford, CT is no longer handling complaints. Consumers with outstanding orders or other unresolved issues should file their claims directly at: and include their order number so the order can be researched. If complaints remain unresolved, consumers should file claims with their state's Department of Consumer Protection.

According to information in BBB files, this business is no longer in business.

Complaint Detail(s)

4/21/2014 Delivery Issues
4/2/2014 Problems with Product/Service
4/2/2014 Delivery Issues
4/2/2014 Problems with Product/Service
1/14/2014 Delivery Issues
1/14/2014 Billing/Collection Issues
1/14/2014 Problems with Product/Service
1/14/2014 Delivery Issues
1/14/2014 Problems with Product/Service
12/4/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I ordered a gymnastics set consisting of a beam, mat and bar from the said company. The order was placed on September 24, 2013 and charged to my ******** ******* card in the amount of $539.99. It is now October 23, 2013 and the company will not email me back or contact me on the status of the order. I have called numerous times and all I get is a voicemail that says that the mailbox is full. I just want the order canceled and my money refunded back to my credit card but they won't respond to my emails or phone calls. I can't order another set from another company until this order is canceled.

Desired Settlement: If the order is not going to be mailed in the next 24 hours than I want the order canceled and my money refunded.

Business Response: We did respond by email and there was a parts issue and should be resolved by the end of this week and sorry for the issue

Consumer Response:  
Complaint: *******

I am rejecting this response because:  This order was placed on September 24, 2013.  I received the same message that the company sent to you on October 15th and never heard back again.  At this point, I want the order canceled.  I have emailed them several times and have not got a response.  I've also tried calling them several times and can't leave a message because the voicemail is always full.  I just want the order canceled but can't get them to respond to my emails.


****** *********

12/4/2013 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: The school system I work for in ******** made a purchase from this company last April. We ordered 2 children's exercise bikes and spent almost $1200 in the process. The bikes were not shipped until the summer months, which in itself was too slow to begin with. Obviously with our school being closed in the summer whoever shipped the bikes for this company stated nobody was available to sign for the order. Questionable, because our school district has a central receiving area for items shipped to the district. As a result, the bikes were supposedly sent back to the company. When I returned to school in the fall and realized the bikes were still not in our possession I contacted ***** ***, the service rep I had been dealing with from this company. I have asked ***** through the email system to please ship the bikes or refund us our money numerous times. He has done neither and has stopped communicating with me altogether. I have called the phone number listed for customer service, left ***** my cell number and as stated already sent numerous emails and we still are out our money and the bikes. They have totally ignored allof my efforts to get this problem taken care of. My students are losing out here as I have a limited budget in my Physical Education program and can't afford to buy anymore equipment like the bikes we purchased from Please help me with this situation. The customer service department is obviously inept with this company and the situation as is stand right now is basically thievery on their part. Please do what you can for me and alert others as to the situation with this company. Thanks for taking the time to review my complaint.*** ********** ******* ******* ***** *******

Desired Settlement: I would like our money refunded immediately. I have no desire to work with this company ever again.

Business Response:

Sorry for the issue here and a refund will be processed for the cancelled order.


Items were shipped and no one was available to receive the items via ABF Freight and when they called to set up delivery, no one was able to receive as the school was closed and the address to ship to was not central receiveing.


All said our error and manufacturer could not handle demands and the stock was not available to re-send until later this month.



Consumer Response:  
Complaint: *******

I am rejecting this response because:
This is the same response we have received for the last 3 months and we still have not received our credit.  This is nonsense and any reputable business would have taken care of this issue by now.  This company has had our money since LAST APRIL and we still have not received items ordered or a refund.  Is that good business?  Two other people on ******** have similar issues with this business so this is not an isolated incident here.  I can't emphasize enough that I REJECT this response. 

*** ********

12/3/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: This company is a scam. We made a purchase of $1,200. We never received the product. After two months of requesting our money back we filed a complained with our credit card. We were told more than several times our money would be refunded and four months later we are still waiting. Basically they stole $1,200 from our school and our students.

Desired Settlement: We would like our money back.

Business Response:

Refund to be issued and sorry for issue.



8/29/2012 Delivery Issues