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The PSNE Group, Inc.

Additional Locations

Phone: (888) 825-4342 View Additional Phone Numbers 3 N 2nd Ave, Taftville, CT 06380 View Additional Web Addresses

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The PSNE Group Inc. offers footwear via internet or mail order catalog.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for The PSNE Group, Inc. include:

  • Failure to respond to 1 complaint filed against business

Factors that raised the rating for The PSNE Group, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The PSNE Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 08, 2010 Business started: 10/27/1981 Business started locally: 10/27/1981 Business incorporated: 10/27/1981 in CT
Type of Entity


Business Management
Mr. James Moore, President
Contact Information
Principal: Mr. James Moore, President
Business Category

Shoes - Retail Advertising - Direct Mail Shoe Repair Mail Order & Catalog Shopping

Alternate Business Names
Birkenstock Central Birkenstock Footwear Pedorthic Services

Additional Locations


    3 N 2nd Ave

    Taftville, CT 06380 (888) 825-4342 (860) 887-7178 (800) 247-5748


    PO Box 56

    Taftville, CT 06380


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Additional Phone Numbers

  • (800) 247-5748(Phone)
  • (860) 887-7178(Phone)
  • (860) 887-7333(Phone)
  • (888) 247-5748(Phone)

Additional Web Addresses

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Complaint Detail(s)

6/19/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I ordered a pair of *********** sandals from *********** Central. I had done business with this company on several occasions prior to this order.I ordered the sandals BY TELEPHONE NOT online. Upon receipt the sandals I did not like the style of the sandals. The order form stated, "See Reverse Side for Return/Exchange information." Unfortunately the reverse side was blank. I then called ###-###-#### on 2/10/2014, I explained the above. I was told that the sandals could not be returned. I asked to speak to a supervisor. They refused to put a supervisor on the phone. Next I called ###-###-#### again on 2/10. The young lady on the phone was very nice. I explained all of the above and she put me on hold. She then said that the sandals could not be returned. I told her that I was NOT told such when I ordered them by phone and had I been told such I would not have ordered them. I asked if phone orders were recorded and she said yes. I asked to speak to a supervisor. She put me on hold. When she got back to me she said that someone would get back to me. To date no one has contacted me.Next I sent an email explaining all of the above to the customer service person that was named in the email that confirmed the order. No response. I sent a second email to this same person again explaining the whole scenario and asking that they review the phone record of the order to confirm that I was NOT told that then sandals could not be returned. To date I have not received and response whatsoever to these emails.I have now returned the sandals. To date I have not been credited the amount of the purchase.I would never order an item such as this without the ability to return it. Thank you in advance for your assistance.

Desired Settlement: Refund me the amount of $89.96 which is what I paid for the sandals.

12/16/2013 Problems with Product/Service | Complaint Details Unavailable
4/27/2012 Problems with Product/Service