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Box-Fresh LLC offers the online retail sale of sneaker shields, designed to prevent creasing.
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A BBB Accredited Business since
BBB has determined that Box-Fresh LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Box-Fresh LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Warren Benchoff, Creator Mr. Paul Siragusa, Owner
Shoe Trees Shoe Findings & Supplies Shoe Stores (NAICS: 448210)
Alternate Business NamesSneakershields.com
East Lyme, CT 06320 (512) 415-0967 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased 3 pairs of LARGE Universal ******* ******* on 6-23-14. They shipped me 3 MEDIUMS. Needless to say they're too tight in the shoe and unusable hunks of plastic to me. It's been about 3 weeks since they were delivered and I've sent 3 support tickets to their site: no responses. I've tried emailing support@******************: email not monitored. They're just not contacting me back. There's no customer service at all, like no ones even there. Please BBB, help me. This shady company cannot continue to practice like this.
Desired Settlement: I'd really only like the 3 Large Universal ******* ******* I originally ordered. Then I'd like to see Box-Fresh LLC & ****************** go bankrupt. Whatever you can do is fine.
Business Response: We recieve mo emails or calls through the proper guidelines on our site. Please return the wrong inserts to the address on the box and we will have another order shipped this week.
Business Response: We have sent you another package and included a return label for the mediums. You can please use the same box we just sent to return them, no postage is necessary this way.
We have a ticket submitted to our tech team regarding the absence of emails from you through our ticketing submission system. We do have a phone number available to you on our site if an email doesn't get answered or response isn't in a timely fashion for your needs, or questions are not specifically answered in the support ticket response.
Here is a coupon code you can use on your next or future purchase "25off".
Your inserts should arrive today or tomorrow,