BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Foley Carrier Services, LLC include:
- 21 complaints filed against business
- 1 complaint filed against business that was not resolved
Factors that raised the rating for Foley Carrier Services, LLC include:
- Length of time business has been operating.
- Response to 21 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||21|
Additional Complaint Information
On 6/18/2014 BBB wrote to Foley Carrier Services, LLC regarding a pattern of complaints. The pattern, based on reportable complaints, included issues with staff not clearly identifying themselves as being employees of Foley Carrier Services therefore leading the consumer to believe they were calling from the Department of Transportation, and delays in providing refunds that had been requested by consumers.
The business responded to BBB on 7/1/2014 denying any systematic problems as a new script system was introduced for their sales team that contains a disclaimer that Foley Carrier Services is not affiliated with the Department of Transportation. Additionally, the business states, with regard to delays in refunding consumers, that continued efforts will be made to work with the accounting team to ensure prompt payment.
In subsequent correspondence received by BBB from the business on 08/14/2014, Foley Carrier Services indicated that monitoring of the sales team is conducted by direct supervisors. Quality assurance is performed via phone records, one on one training and random checks.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Alex Rose, Mktg./Communications Mr. Richard Pummell, VP Operations Mr. Joel Sitak, CEO
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