BBB Business Review

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This Business is not BBB accredited

Foley Carrier Services, LLC

Phone: (800) 253-5506 Fax: (860) 913-2456 View Additional Phone Numbers 140 Huyshope Ave  2nd Floor - Colt Gateway South Armory, Hartford, CT 06106 http://www.foleyservices.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Foley Carrier Services, LLC include:

  • 22 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Foley Carrier Services, LLC include:

  • Length of time business has been operating
  • Response to 22 complaint(s) filed against business


Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 22

Additional Complaint Information

On 6/18/2014 BBB wrote to Foley Carrier Services, LLC regarding a pattern of complaints. The pattern, based on reportable complaints, included issues with staff not clearly identifying themselves as being employees of Foley Carrier Services therefore leading the consumer to believe they were calling from the Department of Transportation, and delays in providing refunds that had been requested by consumers.

The business responded to BBB on 7/1/2014 denying any systematic problems as a new script system was introduced for their sales team that contains a disclaimer that Foley Carrier Services is not affiliated with the Department of Transportation. Additionally, the business states, with regard to delays in refunding consumers, that continued efforts will be made to work with the accounting team to ensure prompt payment.

In subsequent correspondence received by BBB from the business on 08/14/2014, Foley Carrier Services indicated that monitoring of the sales team is conducted by direct supervisors. Quality assurance is performed via phone records, one on one training and random checks.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Foley Carrier Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 28, 2013 Business started: 01/01/1992 Business started locally: 01/01/1992 Business incorporated: 10/01/2010 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Alex Rose, Mktg./Communications Mr. Richard Pummell, VP Operations Mr. Joel Sitak, CEO
Contact Information
Principal: Mr. Alex Rose, Mktg./Communications
Business Category

Screening - Background & Employment Compliance Consulting Drug & Alcohol Screening & Testing

Alternate Business Names
Bird Dog Solutions, Inc.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.