BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Goodwin College offers higher education services.
Request a Quote
A BBB Accredited Business since
BBB has determined that Goodwin College meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Goodwin College include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Daniel Noonan, Vice President Enrollment Mr. Mark E. Scheinberg, President
Schools - Business & Vocational Educational Consultants Other Technical and Trade Schools (NAICS: 611519)
Alternate Business NamesConnecticut Educational Services, Inc.
1 Riverside Dr
East Hartford, CT 06118 (860) 528-4111 (800) 889-3282 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (860) 528-4111(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I put in a request for my official transcript from Goodwin College on December 5, 2014. I owed the college close to $4000 and was told that in order for my transcript to be released, I would need to pay off the balance due. I paid the balance due in full on December 2, 2014. I submitted a request for the official transcript from Goodwin College on December 5, 2014 and according to the receipt, was told that it would take 10 business days to process. As of January 5, 2014, I still had not received the transcript, or any type of correspondece from Goodwin College. On January 6, 2014, I spoke with who I was told was the Supervisor in the Business Department named****** She said that the office showed that I still had a balance due, and that she would need to do further research to make sure that my account was in good standing. She said that the request was denied, however I had to call to find out that this was the case. She said that she would get back to me the following day with some information. I stressed to her that I was enrolling in a new school and that this was pertinent information that I needed to start my new semester. I offered to fax over the receipt from the Collection Agency showing that my account was paid in full and she provided me with her fax number. I also faxed over the receipt showing that I put in the request on December 5, 2014. I contacted Goodwin's business department January 7, 2015 and was given a complete run around. First I was told that there was no one by that name, and then the person that I spoke with said that she was new and didn't have an extension for*****. I was transferred to someone's voicemail who was on vacation and wouldn't be returning to the office for a week. I then spoke with someone else who said that I could fax over the information that I sent to ***** and they would review it and get back to me. This seems like a ridiculous amount of time to have to wait for a transcript. I paid an amount that in my opinion was completely incorrect, but didn't have the paperwork proving that the debt was invalid since the last I was enrolled in this school was in 2007. I was relieved to have paid the debt and am owed my transcript.
Desired Settlement: I need my official transcript sent to me immediately and I want the $10 fee waived based on the inconvenience and lack of follow-up.
Business Response: Hello,
Here is a summary of activity concerning this complainant:
The college considers this matter closed.
1) No one from this college contacted me in regards to my original request for my official transcript. I had to call and I gave them time, about a month to respond and then had to call to find out what happened with my request.
2) It's not my job to follow-up with the school to make sure my debt was paid when I was given a receipt from the collection agency that they use with a receipt showing debt was PAID IN FULL.
3) It's also not my problem that they didn't receive payment from their own collection agency until 1/7 when collection agency received payment in full from myself December 5, 2014.
4) I faxed proof of payment as well as proof of the original request for an official transcript on 1/5/2014 to the Manager of the Business Department. She never called me back until I sent an email threatening to write a letter to the President and the BBB if no one responded to me.
5) There is no balance due on my account, Account was paid in full. College is lying when they state that I have a balance due of $500 when I've clearly proven by verbal confirmation from THEIR OWN COLLECTION AGENCY and signed document showing my balance is paid in full. They've done no favors for me whatsoever, my account is paid in full.
6) I've been paying this debt since 2010 because 3 years after I stopped attending the school, they decided to file a lawsuit stating that I had this large balance due, which was completely false. My parents paid thousands of dollars in money that they claimd I owed in 2007. When I received paperwork showing that I owed money a year after, I wanted to speak with the employee that assisted us and told us that balance due was paid in full. College stated that employee "miscalculated" the amount due and no longer worked there. The fact that employee possibly could have been fired only supports my claim that debt was invalid.
7) Original request for my offical transcript was sent December 5, 2014 and College is lying when they state request was sent 1/7. It was extremely difficult to get something so simple resolved, especially since the college has the money that they claim I owe. I work for a very large insurance company and I will make sure to warn all of my clients to never attend this school. They are very deceitful and I would never want anyone to go through what I went through while attending this school. School is extremely unprofessional along with employees in their handling of students.
The complainant desired to receive a transcript of her academic work at Goodwin College. This transcript has been sent to her. In the event she hasn’t received the transcript, another transcript is being sent to her via priority mail to her address on record.
Goodwin College considers this matter closed.
Read Complaint Details
Complaint: Without notification and contrary to a verbal agreement made with the business office, the accounting department turned over an outstanding balance to a collection agency. The only notification of this action was made to me by letter from ***** *******, dated August 8, 2014. The letter included my most recent payment of $100.00 which she claimed that they could not accept because the account had been placed with collections. Upon receipt, on August 11, I contacted *** ******* by telephone to inquire. She could not provide any written notice nor much documentation regarding the matter. She stated that her department was short of resources. She stated she would talk with her supervisor about this matter. I confirmed my email address with her and she stated she would respond to me. To date I have not received an email response nor any other communication from her or her office.
Desired Settlement: It would much easier to resolve this issue with the business office under our agreement, which to my knowledge has not changed. I find it less than prudent and somewhat ruthless for this institution to resort to such strong arm tactics and I am offended by the action. I left this institution because of academic practices I felt to be contrary to an institution of higher learning. Prior to this, I was under the impression that at least the business office offered some sense of integrity.
Thank you for the opportunity to respond to this complaint. Below, please find a summary of the transaction in question:
Original amount due from complainant was $2,950. Complainant has had this balance since 12/19/11. Since this date, complainant has made the following payments:
he complainant's account to a collections agency on 07/21/14 - more than 9 months without any payment. On 08/12/14 we spoke to the complainant and told him based on system parameters (not having received a payment within 210 days) we sent the account to an agency.
The complainant successfully completed the course for which he registered. The college holds that this balance is due and payable.
Consumer Response: While I appreciate the fact that Goodwin College had the decency to respond, I find it offending that they could not have the courtesy to address the very nature of my initial complaint. Further, I find it offending that Goodwin College does not have the courtesy to acknowledge the whole of what I paid them in earnest during the two year period of my attendance. The balance due, which I calculate at slightly less than that cited, as there seems to be some missing payments, is a mere fraction of the overall $12000.00 that I spent, not by loan or some other means, but by cash for three courses plus fees, books and supplies, all of which were completed successfully. My efforts have been to seek a resolution. My system failed in that I lapsed on making payments. I recognized that and made an attempt at rectifying the situation. I do not have the luxury of system parameters to configure, my finances are done by hand, by a single individual that has been accounting for the tuition of not only myself, but of two children as well attending ***** and ********** ********* *******. However I had an agreement that I would pay "what I could, when I could", and that agreement has precedent. In consideration that Goodwin College no longer wishes to honor our agreement, I have, and would be willing to offer in good faith the sum of $500.00 in settlement of this matter once and for all without prejudice.
Goodwin College accepts *** ****** settlement offer with the following caveats:
• Payment of $500 will be made, in one payment, no later than close of business of October 4, 2014.
• Payment will be made via certified funds
In turn, Goodwin College will immediately notify the collection agency of this agreement. We will instruct the agency to place a 30-day hold on *** ****** account pending payment. Once payment is satisfied, the collection agency will report same to the national credit bureaus.
Read Complaint Details
Complaint: Goodwin College front loads loan agreements. My issue with Goodwin College is for a balance that I have of $1300. I was awarded loans to cover the cost of school, but Goodwin College will not accept this money as payment because I did not attend the next semester. The College states that both semesters are in a package loan plan.
Desired Settlement: I'm seeking that my balance be erased, either by paying from the loan agreement or for payments that I have already made.
Business Response: Business Response /* (1000, 8, 2013/04/19) */ Goodwin College follows the US Department of Education's regulations when administering aid from the Title IV programs. All students are made aware of these regulations when they initially enroll into the college. Mr. ****** met with a representative from the college's Business Office on March 26, 2013, where these regulations were reviewed with him again. Goodwin College stands by its decision and considers this case closed.
Read Complaint Details
Complaint: Goodwin College does not clearly state that it is a junior college that takes more then 4 yrs to complete!They mislead the students and collect a lot of money and half their students do not realize that they MIGHT come out of 4 yrs with an associates degree. I think its sad that they can not be up front and state the truth. Its not easy to transfer credits and you always lose something in that transfer.
Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like for my daughter to be given an option to move forward and acquire what she set out to do. She has obtained a lot of outstanding loans and is being told after 3.5 yrs she still has 3 yrs to go and has taken the allotted credits per semester so not sure why it takes 6 yrs to teach for an associates degree except that they are milking the loans from unsuspecting kids!
Business Response: Business Response /* (1000, 10, 2013/04/17) */ This complaint was filed by Ms. ******'s mother. The VP for Academics at Goodwin invited both ladies to meet with her and discuss their concerns. This meeting took place on April 2, 2013 at Goodwin College. During this meeting, Ms. ****** was given every opportunity to illustrate how she was being disserved. Her academic schedule was discussed at length as well as her future with the college. During this meeting, the VP of Academics answered every concern and Ms. ****** and her mother accepted the outcome. They agreed that they would rescind the complaint to the Better Business Bureau as the college was doing all that it said it would do. Since this meeting, Ms. ****** has met with her Academic Advisor and agreed that she will remain a student at Goodwin College and will pursue a degree in Nursing or a bachelor's degree in Health Science. The College considers this incident closed. Consumer Response /* (2110, 12, 2013/04/24) */ (The consumer indicated he/she ACCEPTED the partial settlement response from the business.)